Newest Additions

Popular Workplace Topics

We have hundreds of articles to help you become more successful in your workplace. Below are the most popular topics. For even more go to the articles main page

Learn About The Supersite

Check out the book on the British Amazon site Check out amazon for complete information on the print edition In Canada? You can get this from within the country via The Kindle version can save you tons of money, and you can read it on almost any device with the free reader software Buy the PDF from us and save BIG. And, yes you can print it out or view it on a screen.

Over time, we've spun off major topics to their own areas or websites. Here's a list of topics that have their own areas:

Training and Development

Customer Service

Conflict Resolution and Conflict Management

Strategic and Financial Planning


Leadership and Leadership Development


About The Work911 Workplace Supersite

Originally this site started as a hobby/learning exerience and was a text-only site on a local freenet. Over the years (and it's been quite a few years), the parts of this site were built, re-built, moved, and moved some more, to finally end up as the site.

Over the years Robert has authored hundreds of articles published in his own print newsletters, or in other print publications. So, it just made good sense to make that material available on the Internet.

And, more, Robert wanted a site that would be useful to him as a consumer /customer/ researcher. Hence not only are his articles available here, but so are links to over 2,000 articles on a wide range of workplace subjects. Not surprisingly, as Robert's interests shift, he adds new material to reflect what he has learned and the resources he has found.

Now this site serves two functions. To continue to provide great material on work related issues, and second, to showcase Robert's abilities and skills.

For more information about Robert Bacal, click here for a short bio.


About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.


Robert Bacal

About The Company
About Our Seminars & Services
About Our Websites
Privacy Policy

Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email:
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0