Two Critical Communication Skills - Assertiveness and Listening (Or Are They?)
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Communication Help, Tips and Advice About Assertiveness and Listening
Assertiveness (or assertive communication) and listening are two sets of skill commonly described as essential to effective interpersonal communication. It's true they are important, but what people don't tell you is that these sets of skills have limits, don't always work, and in some situations, are simply NOT advisable.
On this page you can access indepth information about assertiveness and listening techniques, their uses, and when they should not be used, or are likely to fail.
Read These First
Assertiveness and Assertive Communication
What is assertive communication?
Listening Techniques
- Myths about listening
- Why does my attention drift when I'm listening?
- Is there a quick way to assess my listening ability?
- What are the major barriers to listening that I should consciously try to overcome?
- What is "critical listening?"
- What is "dialogic listening?"
- How does listening to others increase the likelihood others will listen to me?
- Eight bad habits that impede listening - part I
- Eight bad habits that impede listening - part II
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Be A Better Communicator
- Worn Out By Angry, Unpleasant Customers?
- Tired of All The Conflict At Work? It might be about how you communicate
- Have to Present To Tough Groups and Deliver Bad News? Learn to get through to resistant groups
- Can't Get Your Boss To Listen?
- Tired of Conflict Controlling You?
- Want to Be A Better Team Member and Improve Your Team?
- Want to Get Something Worthwhile From Your Next Performance Review?
- Managers: Need Help On Improving Your Staff's Work Performance?
- Want To Be A Better Leader? Responsive communication is the key!
