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Presenting To Difficult, Resistant Audiences

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Seminar: Delivering Presentations To Hostile, Resistant Audiences and Moving Past SURVIVAL

Note: This seminar is for those who have already learned the basic elements of effective presentations.

There is nothing more daunting and challenging than knowing that your prospective audience does not want to hear the messages you have to deliver. It doesn't matter if it's an audience of ten, or one hundred. It doesn't even matter if you are experienced in making presentations, since the skills required to manage and communicate with an audience and get the message across in a way that might open some minds and ears isn't something most people are taught.

Our half day seminar provides presenters with the skills needed to establish their credibility, so they can, at minimum, get a fair hearing. Partipants will also learn to handle a number of the basic behavioral issues that pop up with hostile audiences; heckling, constant questioning, interruptions, etc.

Target: If staff often have to deliver bad news to groups, this seminar will be valuable. Whether it's executives talking about layoffs to staff, Human Resources staff delivering bad news, company spokespeople leading focus groups, there is a good fit.

Generally, we offer this to a group of people from one company. However, we can offer one to one coaching for this one.

To get a sense of possible content and focus of this seminar, you might want to get a copy of our LearnBytes Helpcard, entitled Dealing With Hostile Audiences And Groups. If your organization has not the time or money to hire someone from outside, this LearnBytes resources can be licenced for use in your own training or to provide help to your staff as stand alone job aids.

For more information, email to ceo@work911.com or call at (613) 764-0241.

About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Robert Bacal

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Our Related Websites

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Hundreds of tips and techniques for dealing with nasty people.

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A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0