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Management Skills
Resources:Producing Hassle-Hunters - Every Employee A Quality Specialist
A workplace hassle can be almost anything, but all hassles have things in common. First, hassles involve avoidable processes, procedures and actions that do not add value to an organization. Second, hassles aggravate everyone (except the person who insists the hassle continue). Hassles interfere with employees' abilities to do their jobs, they create problems for managers, and often they result in angry or frustrated clients.
Management Gurus and Heros Free Articles Reference Library
Learn about the famous names and leading heros in management. Find articles and biographical information indexed by name, and articles written by these management gurus.
Twelve Tips For Recognizing The Contributions of Your Employees And Colleagues
In any organization, it is important that employees feel that their contributions are both valued and recognized. In traditional top-down organizations, it is usually management that designs and implements recognition strategies for employees. However, as organizations are moving to quality improvement initiatives that are based on different organizational principles, process of developing recognition system must change.
Management Skills - Dealing With Angry Employees
This article features some excellent tips for managers when faced with angry employees. The number one rule is to not ignore the anger. There are some basic truths about angry employees according to the author. Angry employees want to be heard - not ignored and they are watching closely to see how you are dealing with angry staff. Read the article for more information.
Managing The Maverick Employee - Free article
This article provides a good description of the maverick employee. Once you understand a maverick you can learn to manage him or her. Read the article for tips on managing the maverick employee.
Discipline
Nobody seems to find it a pleasant experience to be told that they have a discipline or performance problem. During a discipline or performance meeting, the employee may get upset or defensive - or both. See how a manager should best handle this situation. You'll find the other six tips valuable as well.
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