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Customer Service Skills:Robert is the author of two books on customer service skills and techniques, and shares his huge database of learning resources on customer service. Also includes access to free book excerpts, discussion list, and the support area for Perfect Phrases For Customer Service

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Get Onpoint - Your free guide to work and relationship resources : Customer Service Skills

Learning Resources:

  • Workplace Violence - Learn From Customer Service Experts

     There's always a possibility that customer interactions can "go bad" and escalate to workplace violence. While it doesn't happen often you should know what to do to handle and prevent escalation to violence. You'll find general information on this topic here.

  • Customer Service Zone Discussion List

     Do you have a question about how to deal with a difficult customer? Want to sharpen you customer service skills? Or maybe you'd like to share your expertise on the subject. You can make use of the Customer Service Zone Discussion List free of charge.

  • About Robert Bacal - Customer Service

     Robert Bacal has written two books on customer service - Perfect Phrases For Customer Service, and The Defusing Hostile Customers Workbook. Who is he? You can find some basic information here.

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Pages On This Site Most Recently Updated On: 3-Dec-2008 - 12:41:08