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Customer Service Skills:Robert is the author of two books on customer service skills and techniques, and shares his huge database of learning resources on customer service. Also includes access to free book excerpts, discussion list, and the support area for Perfect Phrases For Customer Service
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Get Onpoint - Your free guide to work and relationship resources
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Customer Service Skills
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Customer File - Success With Difficult Customers - The Mindset
The author offers you basic and key tactics for allowing you to deal with difficult customers effectively and winningly. See how refusing to feel frustrated and manipulated by a hostile customer can help defuse the customer's anger. To learn the other great tip, you'll have to read the article.
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Customer Service
This collection of articles discusses all aspects of providing excellent customer service. See what's new in the world of customer service.
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Customer Service - Information Technology - Learn From Customer Service Experts
Most companies have information technology (IT) departments that are critical to the success of the business. They provide services primarily to internal customers. Find information here about how IT and IT employees can improve the service they provide to customers. Of interest to those involved in computer hardware, programming and systems analysis.
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Little-Bitty Quality Steps - 32 Hints For Improving Quality
There are plenty of ways to improve customer service that don't have to cost a bundle to implement but will give your organization a customer service reputation that will be hard to beat. Read the 32 hints listed in this article for inspiration.
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20-Aug-2008
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