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Customer Service Skills:Robert is the author of two books on customer service skills and techniques, and shares his huge database of learning resources on customer service. Also includes access to free book excerpts, discussion list, and the support area for Perfect Phrases For Customer Service
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Get Onpoint - Your free guide to work and relationship resources
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Customer Service Skills
Learning
Resources:
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Book - Difficult Customers? Learn to Defuse Angry Customers
A seminar in a book, this is a classic tool for learning to deal with difficult, unpleasant, rude and hostile customers. Over 200 pages of self-instructional material and exercises. Originally written for the public sector, it's equally applicable to any sector.
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Workplace Violence - Learn From Customer Service Experts
There's always a possibility that customer interactions can "go bad" and escalate to workplace violence. While it doesn't happen often you should know what to do to handle and prevent escalation to violence. You'll find general information on this topic here.
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Customer Service - Free help for you to learn about Customer Service
More help with creating good customer service. Excellent customer service is the key to gaining new customers and customer retention. Learn to create a customer service oriented organization, create customer loyalty, and practical customer service tricks, hints, tips. Includes special section on call centers
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Customer Service Hints, Tips & Articles by Bacal
On this page you will find a number of customer service related articles, hints, tips and book excerpts on the subject of customer service. Special Note: A number of book chapters and free excerpts from Perfect Phrases For Customer Service and Defusing Hostile Customers Workbook are located here.
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Customer Service - Education Sector - Learn From Customer Service Experts
Customer Service - Education Sector: We don't usually consider teachers, school principals, and school trustees to be in the business of customer service but we should. Parents and children deserve to be treated as customers. Learn how to deal with parents and tax payers within a school or educational setting.
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10-Dec-2009
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