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Customer Service Skills:Robert is the author of two books on customer service skills and techniques, and shares his huge database of learning resources on customer service. Also includes access to free book excerpts, discussion list, and the support area for Perfect Phrases For Customer Service
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Get Onpoint - Your free guide to work and relationship resources
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Customer Service Skills
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Humor For Learning - Words
We often forget that the meaning of words depends on the way people interpret them. And our language is very ambiguous. The author has pulled together some examples of misunderstandings taken from the computer world, partly because they are very funny and partly because they help highlight that what we may take for granted is not so simple. When writing material for the public (or other customers), it is always useful to evaluate whether it will "make sense" the way you want.
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Customer Service
This collection of articles discusses all aspects of providing excellent customer service. See what's new in the world of customer service.
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Customer File - Success With Difficult Customers - The Mindset
The author offers you basic and key tactics for allowing you to deal with difficult customers effectively and winningly. See how refusing to feel frustrated and manipulated by a hostile customer can help defuse the customer's anger. To learn the other great tip, you'll have to read the article.
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Customer Service - Airline Industry
Customer service in the airline industry is critical for the survival of air carriers around the world. Whether you're interested in airline sales personnel, airline and flight attendents, or pilots, you'll find information about airline customer service, and how to improve it here.
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On This Site Most Recently Updated On:
10-Dec-2009
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