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Customer Service Skills:Robert is the author of two books on customer service skills and techniques, and shares his huge database of learning resources on customer service. Also includes access to free book excerpts, discussion list, and the support area for Perfect Phrases For Customer Service
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Customer Service Skills
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Book - Perfect Phrases For Customer Service Main Page
Released in late 2004 the format and content make it a unique way for people to develop their customer service skills. Not only does it teach principles, but it provides scenarios and detailed examples of good customer service. Published by McGraw-Hill. From this page you can access full information, table of contents, and free book excerpts and scenarios. Or purchase it from amazon.com
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Little-Bitty Quality Steps - 32 Hints For Improving Quality
There are plenty of ways to improve customer service that don't have to cost a bundle to implement but will give your organization a customer service reputation that will be hard to beat. Read the 32 hints listed in this article for inspiration.
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Customer Service Hints, Tips & Articles by Bacal
On this page you will find a number of customer service related articles, hints, tips and book excerpts on the subject of customer service. Special Note: A number of book chapters and free excerpts from Perfect Phrases For Customer Service and Defusing Hostile Customers Workbook are located here.
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17-Nov-2009
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