Customer Service Skills:Robert is the author of two books on customer service skills and techniques, and shares his huge database of learning resources on customer service. Also includes access to free book excerpts, discussion list, and the support area for Perfect Phrases For Customer Service

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Get Onpoint - Your free guide to work and relationship resources : Customer Service Skills

Learning Resources:

Anger Management - Learn From Customer Service Experts
Staying calm and in control with difficult clients is essential. In this section you'll find help with anger management techniques you can use to help you keep your cool with difficult and even insulting customers.

Research Methods For Customer Service - Learn From Customer Service Experts
Understanding your customers is a critical element of providing customer service. That means communication and data gathering. Find information and methods about how to gather and make sense of customer information - satisfaction levels, use of focus groups, surveys.

E - Customer Service - Customer Service Via The Internet - Learn From Customer Service Experts
Customer Service Via The Internet: More and more customer contact occurs through the Internet, via websites and email. Learn more about how companies are delivering top quality service through the Internet.

Customer Service - Government and Public Sector - Learn From Customer Service Experts
Government and public sector organizations need to view customer service differently than for-profit organizations. Learn the importance of effective customer service in the public sector from these resources.

Creating A Customer Service Culture - Learn From Customer Service Experts
How can companies create a customer service culture internally that reflects customer service values and principles? Find out about customer service culture initiatives here.

Recovering When Things Go Wrong - Learn From Customer Service Experts
Perhaps the most important aspect of customer service is how the customer is handled when things go wrong. How you recover with a customer is critical to building customer loyalty and customer retention. Learn how here.

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Pages On This Site Most Recently Updated On: 30-Jul-2007 - 21:20:31

Get Onpoint - Your free guide to work and relationship resources : Customer Service Skills

Anger Management - Learn From Customer Service Experts

Research Methods For Customer Service - Learn From Customer Service Experts

E - Customer Service - Customer Service Via The Internet - Learn From Customer Service Experts

Customer Service - Government and Public Sector - Learn From Customer Service Experts

Creating A Customer Service Culture - Learn From Customer Service Experts

Recovering When Things Go Wrong - Learn From Customer Service Experts

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