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Customer Service Skills:Robert is the author of two books on customer service skills and techniques, and shares his huge database of learning resources on customer service. Also includes access to free book excerpts, discussion list, and the support area for Perfect Phrases For Customer Service
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Get Onpoint - Your free guide to work and relationship resources
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Customer Service Skills
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About Robert Bacal - Customer Service
Robert Bacal has written two books on customer service - Perfect Phrases For Customer Service, and The Defusing Hostile Customers Workbook. Who is he? You can find some basic information here.
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Customer Service Zone Discussion List
Do you have a question about how to deal with a difficult customer? Want to sharpen you customer service skills? Or maybe you'd like to share your expertise on the subject. You can make use of the Customer Service Zone Discussion List free of charge.
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Customer Service - General Topics
Excellent customer service is the key to gaining new customers and customer retention. Learn to create a customer service oriented organization, even when dealing with difficult, angry or frustrating clientele. Suggested Books also included and over 100 articles.
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10-Dec-2009
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