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Customer Service Skills:Robert is the author of two books on customer service skills and techniques, and shares his huge database of learning resources on customer service. Also includes access to free book excerpts, discussion list, and the support area for Perfect Phrases For Customer Service
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Get Onpoint - Your free guide to work and relationship resources
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Customer Service Skills
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Customer Service - Airline Industry
Customer service in the airline industry is critical for the survival of air carriers around the world. Whether you're interested in airline sales personnel, airline and flight attendents, or pilots, you'll find information about airline customer service, and how to improve it here.
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Understanding Hostile Customers - Free Article
If you must deal with hostile customers more often than you like, you know that to respond to them with a hostile attitude of your own only inflames the situation. One effective way to help defuse a hostile customer is to understand that customer a little better. The author offers some insight into customer anger and provides you with some thoughts to keep in mind the next time you find yourself facing a hostile customer.
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Customer Service Zone Discussion List
Do you have a question about how to deal with a difficult customer? Want to sharpen you customer service skills? Or maybe you'd like to share your expertise on the subject. You can make use of the Customer Service Zone Discussion List free of charge.
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About Robert Bacal - Customer Service
Robert Bacal has written two books on customer service - Perfect Phrases For Customer Service, and The Defusing Hostile Customers Workbook. Who is he? You can find some basic information here.
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Customer Service - Education Sector - Learn From Customer Service Experts
Customer Service - Education Sector: We don't usually consider teachers, school principals, and school trustees to be in the business of customer service but we should. Parents and children deserve to be treated as customers. Learn how to deal with parents and tax payers within a school or educational setting.
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17-Nov-2009
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