|
|
Customer Service Skills:Robert is the author of two books on customer service skills and techniques, and shares his huge database of learning resources on customer service. Also includes access to free book excerpts, discussion list, and the support area for Perfect Phrases For Customer Service
Top : Customer Service Skills
Get Onpoint - Your free guide to work and relationship resources
:
Customer Service Skills
Learning
Resources:
-
Solving The Government Customer Issue - Free Article
: Read the author's view point with regards to the question "do governments have customers"? This article suggests what does (or can) happen when the client service approach is not applied to government departments. Read this article and see what you think
-
Customer Service Zone Discussion List
Do you have a question about how to deal with a difficult customer? Want to sharpen you customer service skills? Or maybe you'd like to share your expertise on the subject. You can make use of the Customer Service Zone Discussion List free of charge.
-
Customer File - Success With Difficult Customers - The Mindset
The author offers you basic and key tactics for allowing you to deal with difficult customers effectively and winningly. See how refusing to feel frustrated and manipulated by a hostile customer can help defuse the customer's anger. To learn the other great tip, you'll have to read the article.
-
Communication - Learn From Customer Service Experts
Communication skills constitute the major tool for providing excellent customer service. Hone your customer communication skills from the resources in this section, which includes both basic and advanced customer communication skills. Topics include: (Listening) (Business Communication) (Interpersonal Communication) (Non-Verbal Communication) (Delivering Bad News)
Click Here For The Next
6
Items In This Category
Related Categories:
Pages
On This Site Most Recently Updated On:
30-Jul-2007
-
21:20:31
|
