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Customer Service Skills
Resources:Customer Service book free excerpts, samples, discounts
Free chapters and book excerpts from If It Wasn't For The Customers, I'd Really Like This Job, Defusing Hostile Customers Workbook, and Perfect Phrases For Customer Service
Understanding Hostile Customers - Free Article
If you must deal with hostile customers more often than you like, you know that to respond to them with a hostile attitude of your own only inflames the situation. One effective way to help defuse a hostile customer is to understand that customer a little better. The author offers some insight into customer anger and provides you with some thoughts to keep in mind the next time you find yourself facing a hostile customer.
Free Customer Service Related Videos
A collection of free videos on customer service topics that you can view in your browser.
Customer File - Success With Difficult Customers - The Mindset
The author offers you basic and key tactics for allowing you to deal with difficult customers effectively and winningly. See how refusing to feel frustrated and manipulated by a hostile customer can help defuse the customer's anger. To learn the other great tip, you'll have to read the article.
Social Media, Customer Service and Related Topics - The Bacal Interviews
In a Q and A format Robert Bacal is interviewed on his views on social media and customer service. Eyeopening and sometimes controversial.
The #1 Mistake Made Dealing With Angry Customers
Of course an angry customer wants the problem fixed -- to his or her satisfaction. But failing to rectify the problem is not the number one mistake to make. See what will defuse an angry customer most of the time. It does not cost alot and requires some skill. Learn how to deal with angry customers.
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Related Categories:
- Articles By Bacal
- Books By Bacal
- Customer Service - Skills - Hints and Tips
- Difficult People and Defusing Hostile and Abusive People
- Learning Tools Job Aids and Helpcard Product Info
- Training and Learning
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On This Site Most Recently Updated On:
27-Nov-2011
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