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Customer Service Skills:Robert is the author of two books on customer service skills and techniques, and shares his huge database of learning resources on customer service. Also includes access to free book excerpts, discussion list, and the support area for Perfect Phrases For Customer Service
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Customer Service - Free help for you to learn about Customer Service
More help with creating good customer service. Excellent customer service is the key to gaining new customers and customer retention. Learn to create a customer service oriented organization, create customer loyalty, and practical customer service tricks, hints, tips. Includes special section on call centers
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Book - Difficult Customers? Learn to Defuse Angry Customers
A seminar in a book, this is a classic tool for learning to deal with difficult, unpleasant, rude and hostile customers. Over 200 pages of self-instructional material and exercises. Originally written for the public sector, it's equally applicable to any sector.
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Gathering Customer Satisfaction Data Every Staff Member A Researcher
Last month we discussed the importance of measuring client satisfaction if one is interested in improving service quality. This month we are going to present to you an alternative to written feedback mechanisms that are sometimes complicated to administer and certainly rather costly in terms of the resources needed to make it work. The approach we are going to discuss focuses on using each and every staff member who interacts with clients in a systematic and organized process to gather client satisfaction information.
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Are Government Customers Really Customers? - Free Articles
Intuitively, people have the vague sense that the private sector and public sector differ, because the public sector has responsibilities and constraints that do not seem to be part of private sector organizations. So, the translation of TQM concepts to government is a bit more complicated.
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Customer Service - General Topics
Excellent customer service is the key to gaining new customers and customer retention. Learn to create a customer service oriented organization, even when dealing with difficult, angry or frustrating clientele. Suggested Books also included and over 100 articles.
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