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Customer Service Skills:Robert is the author of two books on customer service skills and techniques, and shares his huge database of learning resources on customer service. Also includes access to free book excerpts, discussion list, and the support area for Perfect Phrases For Customer Service
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Customer Service - Free help for you to learn about Customer Service
More help with creating good customer service. Excellent customer service is the key to gaining new customers and customer retention. Learn to create a customer service oriented organization, create customer loyalty, and practical customer service tricks, hints, tips. Includes special section on call centers
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Gathering Customer Satisfaction Data Every Staff Member A Researcher
Many organizations announce that their employees are their most valuable resources. While this phrase has lost its meaning in many organization, nowhere is it more appropriate than when discussing the gathering of information about client satisfaction levels. While surveys, response cards and the like can play important roles in data gathering, it is the staff that interact with clients every single day who have the best opportunities to gather data, and make sense of it so that service quality can be improved. We are going to take a look at how you might go about using your staff resources for this purpose.
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17-Nov-2009
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