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Top : Customer Service - Skills - Hints and Tips : Page 4

Customer Service - Skills - Hints and Tips

Learning Resources:

A Master Strategy Of The Defusing Process

The CARP system is a way to remind yourself about the four major pieces of defusing hostility. Learn more about what we call an umbrella strategy.

Defusing Tactic # 16: Use Of We Free Resources to Help You Succeed In Your Job

Something you want to do is give the impression that you are working WITH the client, not against them. You may find that replacing the words "you" and "I" with WE can give the impression you are on the same side as the client. Read about some basic rules for the use of we.

Starting A Customer Conversation Successfully

Whether you deal with customers in person or on the phone, the way yuo begin a conversation or interaction will affect how the customer treats you. You know what they say -- first impressions are hard to change. Learn how to begin a customer interaction on the right foot.

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