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Top : Customer Service - Skills - Hints and Tips : Page 3

Customer Service - Skills - Hints and Tips

Learning Resources:

Defusing Tactic #23: Going To Computer Mode Free Resources to Help You Succeed In Your Job

Learn how to apply Tactic # 23 – Going To Computer Mode - in order to gain and maintain control over hostile interactions

Defusing Tactic # 25: The Broken Record Technique

Learn how to apply Tactic # 25 – The Broken (Stuck) Record Technique - in order to gain and maintain control over hostile interactions.

Defusing Tactic # 24 - The TOPIC-GRAB

Learn how to apply Tactic # 24 – The TOPIC-GRAB in order to gain and maintain control over hostile interactions

Defusing Tactic # 26: Telephone Silence

Learn how to apply Tactic # 26 – Telephone Silence - in order to gain and maintain control over hostile interactions. Find out about the best way to get an angry customer to stop shouting at you over the phone.

Defusing Tactic # 28: You're Right

Learn how to apply Tactic # 28 – You’re Right - in order to gain and maintain control over hostile interactions. An exceedingly powerful technique to build customer rapport and calm down angry customers.

Defusing Tactic # 27: Allow Venting

Learn how to apply Tactic # 27 – Allow Venting - in order to gain and maintain control over hostile interactions and get on with helping an angry customer.

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