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Conflict Resolution and Management:Robert Bacal has authored several books on conflict related issues. Here you can access his research database on conflict, book excerpts on conflict, and enhance your skills with conflict.
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Conflict Resolution and Management
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Anger Management
The ability to manage yours or someone elses anger is an important asset. Is there someone in your life - at home or at work who needs help managing their anger? Do you think you need help managing your own anger. This set of articles offers you many tips and techniques for managing anger, and offers insight into those individuals who seem to be unable to control their anger.
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Dealing With Hostile 'Bait'
One of the most important rules to remember when dealing with hostile individuals is to not respond to the bait that is dangled in front of you. Remember this rule and you are well on the way to becoming an expert hositility defuser. Read this article to learn some basic self-defense tactics that will allow you to stay in control of a situation that requires defusing.
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Conflict
Conflict is not always bad. According to the author there are two types of conflict. They are substanstive and personalized and are present not just in the workplace, but at home as well. Learn the differences between these two types of conflict and see how conflict can be a good thing.
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Coaching Dispute Resolution: Understanding Coaching
As an executive or manager you are most likely called upon to settle disputes or differences of opinion. This set of material presents articles on the coaching process so that that conflict can be resolved using fair and equitable techniques.
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20-Aug-2008
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