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Conflict Resolution and Management:Robert Bacal has authored several books on conflict related issues. Here you can access his research database on conflict, book excerpts on conflict, and enhance your skills with conflict.
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Get Onpoint - Your free guide to work and relationship resources
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Conflict Resolution and Management
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Conflict - Free help for you to learn about Conflict
More advice and help on conflict management, conflict resolution and turning around conflict so it's constructive and useful. Includes sections on mediation and alternate dispute resolution, and suggested books to use to hone your conflict skills
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Defusing Hostile People - Part 1/2 (Free Article)
This is the first part of a two-part article aimed at defusing hostile people. Very practical tactics are discussed to dealing with angry and frustrated people. Take the time to read the first part of this article before moving onto the second part
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20-Aug-2008
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