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Books By Bacal:Robert Bacal has written a number of books for McGraw-Hill and Alpha Press(Complete Idiot's Guide), several of them being best sellers. Topics range from performance management and appraisal to customer service and dealing with difficult employees. Here's a summary of each book, and links for more information and discount purchasing.
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Performance Management - A Briefcase Book
Readable, plain language on the entire performance management process. Practical and also addresses criticisms of performance management by "systems" people and quality people. Focus on people, communication, appraisal methods, and debunks a number of myths about rankings, ratings, objectivity in appraisals. A best seller published by McGraw-Hill and translated into French, Spanish, Chinese, and more, it's been a performance management best seller since its release.
You can purchase this book at your local books store, or click the link for more book information and purchase from amazon.com
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How to Manage Performance : 24 Lessons for Improving Performance (The McGraw-Hill Professional Education Series)
Text provides managers with goal-focused, commonsense techniques to stimulate employee productivity in any environment. Features 24 invaluable strategies and action steps. Softcover.
Product Description:
These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.
Goal-focused, commonsense techniques for stimulating greater productivity in the workplace and fostering true commitment.
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Perfect Phrases For Customer Service Main Page
Released in late 2004 the format and content make it a unique way for people to develop their customer service skills. Not only does it teach principles, but it provides scenarios and detailed examples of good customer service. Published by McGraw-Hill. From this page you can access full information, table of contents, and free book excerpts and scenarios. Or purchase it from amazon.com
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Performance Management - Why Doesn't It Work Product Information
A short concise examination of all the factors that drive performance management systems into the ground, along with some suggestions as to what to do about it. Written by Robert Bacal, also author of Performance Management - A Briefcase Book published by McGraw-Hill. Available in printed form, electronic download, and also through amazon.com. Click on the link to view a complete table of contents, and free excerpts.
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17-Nov-2009
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