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Resources:Flex Meetings
Flex meetings can improve communication and increase productivity. Read this article describing flex meeting attributes, and see how you can incorporate them in your organization.
Effective Meetings - Managing Meeting Problems
If you are called upon to chair meetings, you will doubtless encounter some common problems that occur when any group of people get together. While these problems are common, if they are left unmanaged, they will cause long term problems. Unmanaged meeting problems will result in wasted time, frustration, and a general dread of attending meetings in which these problems occur unchecked.
The #1 Mistake Made Dealing With Angry Customers
Of course an angry customer wants the problem fixed -- to his or her satisfaction. But failing to rectify the problem is not the number one mistake to make. See what will defuse an angry customer most of the time. It does not cost alot and requires some skill. Learn how to deal with angry customers.
Exorcise Blame In Your Company
Making an effort to place blame on a person, place, or thing seems to be a common theme during any process improvement activity. Placing blame can create a roadblock for making positive changes. This article provides instruction to eliminate blaming activities at your workplace.
Why Employee Ranking Systems Lead To Disaster
There are only a few arguments to support the use of rankings in any plausible way. The major argument appears to be that ranking employees versus each other creates a situation where competition can be encouraged--the assumption being that if staff compete with each other they will push each other to greater productivity. Now read how an employee ranking system can lead to disaster in your organization.
About Team-Building-The Manager's Role
There has been much made of the importance of teams in the workplace. Whether you are implementing TQM, or just want to increase effectiveness or employee morale, developing effective cohesive teams is a good tactic. But teams ain't simple. We are going to devote the PSM supplement to examining some principles related to team-building with particular emphasis on the role of the manager or supervisor.
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