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Articles By Bacal:Robert Bacal has written and had published hundreds of articles on work success, conflict, management, performance appraisal and more. From here you can access this material.
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Bullying And Manipulation At Work
You know the problem. All of us do. Many workplaces have at least one person who is aggressive, selfish, pushy, and seems to be concerned with getting his or her own way rather than doing the job, or helping the organization. Or perhaps you are more familiar with bullying that comes from members of the public. Whatever the source, bullying and self-centered behavior can be stressful, reduce productivity and create supervisory and management problems. We are going to look at bullying and manipulation and look at how supervisors might address these problems in their workplaces.
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Biases That Affect Manager's Evaluations of Staff
Performance appraisals are always sticky for everyone. While managers make an effort to be as objective as possible, there are always concerns about specific performance appraisals, and their accuracy. If you are going to evaluate your staff, then it is wise to be aware of factors that may affect your assessments. In this short article we outline a few factors you should be aware of, so that you can examine your own assessment processes to ensure that they are as free from bias as possible
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Success With Difficult Customers - The Mindset
The author offers you basic and key tactics for allowing you to deal with difficult customers effectively and winningly. See how refusing to feel frustrated and manipulated by a hostile customer can help defuse the customer's anger. To learn the other great tip, you'll have to read the article.
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Turning Around Negative Attitudes
The author has several good suggestions for turning around negative attitudes in the workplace. See how modeling your own behaviour and acknowledging the negativity can help shake out the negatives in your workplace. Read the article for other positive ideas.
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Humor For Learning - Words
We often forget that the meaning of words depends on the way people interpret them. And our language is very ambiguous. The author has pulled together some examples of misunderstandings taken from the computer world, partly because they are very funny and partly because they help highlight that what we may take for granted is not so simple. When writing material for the public (or other customers), it is always useful to evaluate whether it will "make sense" the way you want.
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Little-Bitty Quality Steps - 32 Hints For Improving Quality
There are plenty of ways to improve customer service that don't have to cost a bundle to implement but will give your organization a customer service reputation that will be hard to beat. Read the 32 hints listed in this article for inspiration.
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17-Nov-2009
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10:22:02
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