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Articles By Bacal:Robert Bacal has written and had published hundreds of articles on work success, conflict, management, performance appraisal and more. From here you can access this material.
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TQM-What Is It? - A Brief Synopsis
"Total Quality management refers to a management process and set of disciplines that are coordinated to ensure that the organization consistently meets and exceeds customer requirements. TQM engages all divisions, departments and levels of the organization. Top management organizes all of its strategy and operations around customer needs and develops a culture with high employee participation. TQM companies are focused on the systematic management of data of all processes and practices to eliminate waste and pursue continuous improvement. "
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Exorcise Blame In Your Company
Making an effort to place blame on a person, place, or thing seems to be a common theme during any process improvement activity. Placing blame can create a roadblock for making positive changes. This article provides instruction to eliminate blaming activities at your workplace.
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Success With Difficult Customers - The Mindset
The author offers you basic and key tactics for allowing you to deal with difficult customers effectively and winningly. See how refusing to feel frustrated and manipulated by a hostile customer can help defuse the customer's anger. To learn the other great tip, you'll have to read the article.
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Producing Hassle-Hunters - Every Employee A Quality Specialist
A workplace hassle can be almost anything, but all hassles have things in common. First, hassles involve avoidable processes, procedures and actions that do not add value to an organization. Second, hassles aggravate everyone (except the person who insists the hassle continue). Hassles interfere with employees' abilities to do their jobs, they create problems for managers, and often they result in angry or frustrated clients.
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Flex Meetings
Flex meetings can improve communication and increase productivity. Read this article describing flex meeting attributes, and see how you can incorporate them in your organization.
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Personal Styles -- Time-Waster or Useful - Should You Join The MBTI Shuffle?
You can find them almost everywhere. Myers-Briggs, Enneagrams, leadership styles, learning styles, communication styles, teaching styles, conflict management styles...all designed to classify or label people so they can better understand themselves and others. More and more training vendors are using style questionnaires as a basis for training and development. The question is: are they really useful, or are they just fun exercises akin to astrology?
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30-Jul-2007
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