Newest Additions
- Visit the NEW Small Business Resource Center
- Are You Competing With Yourself On Social Media? (Small Business)
- David & Goliath Small Business Strategies: Winning Against The Monster Companies
- Stop Lying To Yourself And Others About "Not Having Time"
- New Article Series: Why Employee Engagement HAs Been A MASSIVE Failure And What To Do Instead
- Eight Ways To Help Your Administrative Staff Support You
- Why You Believe In Wrong, Dumb Or Useless Ideas: Employee Engagement, Learning Styles, MBTI
- Better Team Decision Making: Understanding The Four Group Decision-Making Modes
- Dealing With Present And Future Workplace Challenges For A Better Workplace
- Employee Suggestion Programs Can Backfire: Seven Things To Avoid For Success
- The One Thing, And One Thing ONLY That We Know About Leadership
- Managing Millennials: Do You Have To Do Things Differently
Popular Workplace Topics
- ARTICLES MAIN PAGE
- All Work - No Play: Weird and Wonderful Humor and Satire
- Bacal's Never Ending Interviews
- Change Management & Leadership
- Communication & Conflict
- Complex Systems And Real Life
- Controversial and Social Commentary
- Customer Service
- Employee Engagement: Complete Failure (new)
- Managing Difficult And Problem Employees
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- Performance Management, Appraisals, Goal Setting and Reviews
- Presentations and Public Speaking
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Do You Need Help With...
- Browse All Our Mini-Guides
- Helping Others Learn: Training, Development and Instructional Design?
- Customer Service Skills and Dealing With Difficult Or Upset Customers
- Communication, Conflict and Public Speaking Skills
- Leadership, Management and Better Employee Reviews
- Building Your Career and Success In The Workplace
Bacal's Books
We're pleased to bring to you our new and current training and facilitation programs. Note that:
- All our programs are custom-designed and tailored to customer needs and situation.
- Our fees are designed so as not to create barriers to training and developing staff. We negotiate on a case-by-case basis.
Dealing With Upset, Emotional, and Angry Clients Within The Healthcare System
Working in the health care system is difficult and challenging because most of the clients, patients and their families are already under extreme stress. We know that the higher the stress levels, the more likely health care users are to strike out in fear, and often with aggression. Read more about our training solutions. (Details coming soon - Call us at (613) 764-0241 or email)
Defusing Difficult and Angry Citizens (For The Public Sector)
Our flagship program, we've been training goverment staff for over 20 years in how to deal with the difficult situations that occur with irate, angry, frustrated, and aggressive and manipulative citizen customers. Read more about how we can help government staff here.
Presenting To Resistant And Hostile Audiences
One of the most daunting things a person can face when doing a presentation is facing an audience that is sceptical, resistant, or angry about the content being delivered. For presenters unfamiliar with how to deal with these situation, it's difficult to cope with the stress, let alone manage the presentation professionally, and so the "message can get heard". Read more about our half day seminar.
The Power Of Civil, Cooperative Communication In The Workplace
There IS An "I" In Team - A Facilitated Team Development Process
You've read that "there is no "I" in team, but that's wrong. In fact the ONE critical factor in an effective team occurs when each member takes personal responsibility. In a half-day faciliated and engaging session, team members look to themselves, and at themselves. Read more.