Bacal & Associates Product Catalogue
Bacal & Associates Publications, Books and LearnBytes Helpcards
Tools To Help You Learn. Tools To Help You THINK
For 20 years, Bacal & Associates has been publishing books and LearnBytes Helpcards to help you expand and build your career, your relationships, and management skills. Our goal is simple:
Put in your hands, the tools to learn about effective communication, conflict management, leadership, and performance appraisal to stimulate your thinking, help you learn, and make it possible to achieve your career goals, and improve your relationships.
Here's What We Have For You
Items listed are usually available in physical form, in downloadable form, or for the Kindle E-Reader. Please visit our online store for complete details.
Books On Customer Service and Performance Management
Defusing Hostile Customers Workbook For Public Sector (2010)
Basically a seminar in a book, it is modeled after our seminar of the same name. Contains all the information needed to deal professionally and effectively with difficult customers. Includes a number of exercises, just like the seminar. While written for government and the public sector, the techniques and principles apply to any sector. 200+ pages.
Conflict Prevention In The Workplace - Using Cooperative Communication
An innovative book teaches you how to prevent the unnecessary conflict you have at work (and at home). Easy to learn techniques to create better working relationships, by looking at, and modifying how you communicate with others. About a 100 pages, and best yet is the techniques are easy to learn!
If It Wasn't For The Customers, I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber!
Published in 2011, a pared down version of our Defusing Hostile Customers Workbook. Lower cost, but all the skills, techniques and methods for dealing with the most difficult, upset and irate customers you can imagine. Reduce stress, increase confidence AND stay professional!
The Busy Learner's Kit For Making Performance Management & Appraisal VALUABLE - Walking The Path Together
We've taken all our mini-tools for performance appraisal and managing performance, added some 65 additional tips, and expert advice, and pulled it all together in this 52 page full color book. Banish the agony of performance appraisals, by working cooperatively in setting goals, communicating, and reviewing. The power of properly executed performance management is immense.
LearnBytes For Busy Learners
LearnBytes are concise, short, yet complete ways for you to learn about the topic covered. Consider them the 30 minute coaching session you'd be paying up to $50.00 an hour for. Distilled from book content, and the work of Robert Bacal, we GUARANTEE you'll learn what you need. If not? We offer a complete money-back guarantee. Usually available in printed form, downloadable PDF, and for the Kindle.
Management, Supervisory, Leadership, Performance Appraisals
Performance Planning For Managers Helpcard
If you want to take the pain and discomfort out of performance appraisals, you start with negotiating goals and objectives up front. We walk you through this essential bedrock step of performance management in less than 30 minutes.
Getting The Most From Performance Appraisal For Employees Helpcard
One of the few instructional products for employees, it teaches them how to be active, responsible and reasonable participants in the performance appraisal process, so that everyone can benefit. Managers often purchase multiple copies to use with their staff, but also idea for regular employees.
Performance Management Master Checklist Help Card
Maps out the steps of the performance management process from performance planning to the performance review meeting. Formatted in a checklist format so managers can check off tasks as the are completed. Based on our best selling book - Performance Management - A Briefcase Book, the process outlined is integrated with strategic planning and stresses managers as being helpers and partners in performance improvement.
Performance Appraisal For Managers Help Card
Summarizes the steps managers and human resource professionals can take to make performance management and appraisal a meaningful process that helps people improve
Diagnosing Performance Problems - A Constructive Approach To Improving Employee Performance
When employee performance problems occur, managers tend to do an inadequate analysis to understand WHY the problem occurred in the first place, often missing the factors that are contributing to the problem. It's absolutely critical to diagnose performance problems, so they can be fixed once and for all, so everybody wins. That's what this helpcard is about.
You'll be surprised at the finding that most causes of performance problems don't come from the "personality" or "attitude" of the employee, but lie in other areas that are more easily fixed.
Progressive Discipline - Learn to Address Performance Problems More Effectively
Progressive discipline isn't about punishment, even though we often think of discipline as something negative. It's all about helping employees improve their work performance in situations where other methods have not yielded satisfactory results. But it has to be done properly if it's not going to have the opposite effect. In this helpcard you'll find everything you need to know about using this technique in a win-win way.
The Responsive Manager-Leader LearnBytes
What makes a great leader? Or how about a wonderful manager? Lots of things we know about, and lots of things we don't know, but communication is certainly part of it. We've defined the concept of RESPONSIVENESS and applied it to effective leadership. Responsiveness encourages employee engagement and has numerous other benefits. Learn about it here.
Our "We Trust Our Customers" Unconditional Guarantee
If you do not think you've learned something useful from our books and LearnBytes,we'll return the purchase price. More info...