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| Books
Written By Robert Bacal |
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& Delivery Availability |
Free
Previews & Indepth Product Info. |
| Defusing
Hostile Customers Workbook For Public Sector Our
Best Seller
Basically a seminar in a book, it is modelled after our
seminar of the same name. Contains all the information needed
to deal professionally and effectively with difficult customers.
Includes a number of exercises, just like the seminar. While
written for government and the public sector, the techniques
and principles apply to any sector. 200+ pages, and
spiral bound.
Many
trainers and consultants have purchased this book to help
them design their own programs.
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| Conflict
Prevention In The Workplace - Using Cooperative Communication
A
must read for anyone working in a team environment or who
has an interest in reducing conflict at work. The core premise
is that while some conflict is "good", much conflict
stems from faulty use of language -- language which creates
conflict for no substantive reason. This quick read book
(about 100 pages), explains the difference between cooperative
and confrontational communication, and tells you how to
change your language to avoid these unnecessary "personality
conflicts". People can take these specific conflict
prevention techniques and use them IMMEDIATELY.
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| Collector's
Edition: Autographed Limited Edition (personally dedicated
to you) Performance Management - A Briefcase Book
Performance Management - A Briefcase Book is published by
McGraw-Hill. Regular copies can be purchased from your bookstore
or amazon.com. We have a limited number (<50 total) of
copies that will be signed by the author and personally
dedicated to you (if you are interested in that kind of
thing.
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| Performance
Management - Why Doesn't It Work
This
short quick read book is about 60 pages and walks you through
the reasons why most performance appraisal and performance
management systems don't work and can't work. Suggests an
alternate way of carrying out the process that is both flexible
and employee centered.
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| Helpcards
Produced By Bacal & Associates |
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& Delivery Availability |
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Previews & Indepth Product Info. |
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Training
Needs Assessment Step-By-Step Helpcard 
You can learn to maximize
the return on investment for training by making sure that
the training actually addresses real needs within the company
or business. The key process for identifying important needs,
and identifying training that adds value to the company
and employees is called Training Needs Assessment,
or Training Needs Analysis.
This short, compact and tightly written
helpcard walks you through the training needs assessment
process step by step and in plain English. Suitable for
managers, supervisors, trainers of all levels, human resource
professionals, or anyone wanting to improve the power and
effectiveness of training seminars and programs.
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| One-2-One
Training For Small Business Owners Helpcard
As
a small business owner, you want your employees to be as
productive as possible as quickly as possible. That means
you often have to provide training to employees about the
job tasks so they can be done the way you need them done.
But you probably aren't trained as a trainer.
This
helpcard provides you with a seven step process so you can
train your own employees. We've taken tried and true training
methods and translated them into plain English. Even if
you've never trained anyone before, you can follow these
steps.
Recommended
for anyone who needs to train their own employees on a one-on-one
basis. Also, a great handout for seminars, if you train
business owners to train others.
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| Crafting/Writing
Your Resume Helpcard
This
helpcard launches our new series on job hunting and getting
the job you want. Resumes are your key to convincing prospective
employers that they should invite you to a job interview.
If your resume isn't written well, then you have almost
no chance of getting interviewed in today's competitive
job market.
This
card provides you with basic and practical help in planning,
designing and writing your resume. Created for the busy
person who want information fast, this card will help you
through the resume writing process.
Recommended
for anyone who needs to write a new resume or those updating
old ones, and a great handout/resource for consultants and
trainers who teach job search skills to others.
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Preparing
For The Interview Helpcard
This
helpcard continues our new series on job hunting and getting
the job you want. Succeeding at job interviews isn't magic.
People who do well in interviews, and get the jobs they
want tend to plan more effectively, so they are better prepared
for their job interviews. If you don't know how to get ready,
this helpcard is for you.
This
card provides you with essential information to help you
understand the job interview process, and be prepared for
common questions, and even some tough ones. Being prepared
means you won't be put off balance easily, you will answer
questions more effectively, and will help you enter the
interview with confidence knowing you've done all you can
to get ready.
Recommended
for anyone who needs to write a new resume or those updating
old ones, and a great handout/resource for consultants and
trainers who teach job search skills to others.
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| Learn
To Fight Fair Helpcard
No
relationship is without fighting and arguing. What distinguishes
relationships that work from those that don't is how the
arguing is done. You can learn to fight fair, and actually
reduce the negative effects of disagreement while reducing
the chances of arguments in the future. Many of us haven't
had a chance to learn fair fighting, and that brings us
to our Learn To Fight Fair Helpcard, a fast way to learn
what to do and not do -- and something you can share with
others you tend to argue with; friends, family or co-workers.
Ideal
to use on one's own, with a spouse, as an adjunct reminder
for counsellors and therapists, and even applies to work
related relationships.
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Layoff
Proofing While You Still Have A Job Helpcard
Nobody
is safe from layoffs, downsizing and job loss these days.
Some people skate through a layoff easily to come out the
other side better off than before they lost their jobs.
Others struggle. What determines whether you do well or
not? Layoff survivors put themselves in a positions, before
job loss, so they can manage the process better.
This
helpcard explains what you can do to ensure that you survive,
and succeed despite job loss and layoff. Dozens of key tips
and points so you can make yourself layoff proof.
Recommended
for anyone, and a great handout/resource for consultants
and trainers.
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Performance
Planning For Managers Helpcard
Planning
employee performance and engineering success in performance
is probably the most important part of the performance management
and appraisal process. By setting goals and objectives and
linking individual performance to work-unit performance
you can increase productivity and reduce managerial time
directing performance.
This
helpcard, based on A Manager's Guide To Performance Reviews
(Sept. 2003) explains the importance of planning properly,
and guides you through the process. Learn fast.
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Conflict
Management - Using Your Head Helpcard
Most
of us don't consciously manage conflict situations. It's
normal to get caught up emotionally, and just jump in without
thinking. The core of conflict management involves slowing
down, and using your head to think through what you should
do, rather than reacting in a knee-jerk fashion. That's
how you make conflict work for you. That's what this card
is about -- to help you identify your conflict management
options, and help you choose the right approach for the
specific situation.
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Identifying
Subtle Verbal Abuse In Your Life Helpcard
The
first step in improving relationships where verbal abuse
exists is for the recipient to identify that it is occuring
and be able to explain to the other person why their language
might be abusive. Subtle verbal abuse is rampant in relationships.
This card teaches you some of the most common subtle verbal
abuse techniques used to demean you or "put you down",
often without you actually being conscious of the process.
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What
You Need To Know About Conversational "Cons" Helpcard
Learn
about the difference between "good faith" conversations,
and "bad faith conversations, and the techniques people
use to manipulate and affect others. Find out whether you
use these conversational cons at home and at work (and you
do!)
Important:
This card and Identifying Subtle Verbal Abuse Helpcard contain
very similar material. Do not order both.
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Finding
& Choosing A Therapist Who Works For You Helpcard
Finding
a mental health professional, counselor, or therapist can
be an intimidating process, particularly if you are already
feeling off balance. This help card explains where to start
to find a therapist, how to evaluate a therapist in the
initial meeting and how to determine if that particular
therapist is helping you.
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Using
Self Talk To Manage Your Anger Helpcard
Written
by communication expert and author Robert Bacal,
Using Self-Talk To Manage Your Anger Helpcard teaches
you the basic elements of self-talk management to reduce
the intensity, duration and frequency of your angry feelings
and behavior
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Getting
The Most From Performance Appraisal For Employees Helpcard
Our
newest helpcard is intended for employees, to help them
understand the performance appraisal process and be involved
in it in an active and productive way. Explains the process,
how employees should prepare and tips on participating.
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Getting
Along With Almost Anyone Helpcard
Our
new helpcard explains how you can improve relationships
at home and at work by making some slight alterations in
the language and phrases you use. Practical -- this card
maps out the major language based causes of conflict in
relationships, and explains how to avoid them.
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Stress
Busters & Stress Tips For Survival And Health
We've
prepared a basic primer of techniques to deal with stress
and explain the various relaxation techniques available
to help fight stress. Priced affordably.
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Defusing
Hostile Customers Help Card
Tips & hints to reminds staff about the basic techniques
of handling hostile, difficult and abusive customers. Using
empathy, not taking bait, self-control,
and same tricks to get control of unpleasant interactions.
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Performance
Management Master Checklist Help Card (The Perfpak Series)
Maps
out the steps of the performance management process from
performance planning to the performance review meeting.
Formatted in a checklist format so managers can check off
tasks as the are completed. Based on our best selling book
- Performance Management - A Briefcase Book, the
process outlined is integrated with strategic planning and
stresses managers as being helpers and partners in performance
improvement.
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Click
here to get your FREE preview of this item in Adobe Acrobat
format
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Performance
Appraisal For Managers Help Card (The Perkpak Series)
Our
newest helpcard is based on our best selling book - Performance
Management - A Briefcase Book published by McGraw-Hill,
and summarizes the steps managers and human resource professionals
can take to make performance management and appraisal a
meaningful process that helps people improve. It describes
each step in brief from the performance planning process
through the appraisal meeting, and provides important
hints to execute each step so effective communication about
performance can occur.
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Presenting
To Resistant/Difficult Groups Help Card
Managers,
trainers and executives often have to deal with difficult,
hostile or resistant groups. Card contains dozens of tips
and principles to prepare the presenter. Review this before
each presentation and increase credibility while getting
your message heard.
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An
Integrated Strategic Planning Model Help Card
One
of a two card set, presents the purposes of planning, understanding
the process, and the steps. We recommend you purchase both
strategic planning help cards.
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Making
Strategic Planning Work Help Card
Tips
on how to make the strategic planning process a living,
dynamic process that adds value to your organization. Also
includes a diagram of the process. Keep that plan out of
the back of the desk drawer. We recomment you purchase both
strategic planning help cards.
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Communicating
Co-Operatively In The Workplace Help Card
Guidelines
and specific tips on communicating co-operatively to prevent
and solve convlict situations in the workplace. An ideal
resource for team members to encourage harmony, reduce unnecessary
destructive conflict and create a positive climate.
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Contributing
To Your Team Help Card
More
workplaces are going to a team-based approach. This card
provides a number of tips on how each person can contribute
optimally to the productivity and effectiveness of the team.
Balances both individual rights and obligations.
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Influencing
Your Boss -- Getting Heard Help Card
The
way you present your ideas to decision-makers determines
whether they will be adopted. Help card presents valuable
tips to make sure you get heard. Great to give your staff
to help them help you.
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The
Responsive Manager Help Card
Why
are some managers so liked and respected by everyone. One
major factor is they are responsive to the needs of others,
particularly employees, and see their job as helping others
do their jobs. We outline some basic tenets and tips for
those that want to become more responsive.
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For
Subscribers
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Order With Confidence
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people are still hesitant to order products online, or use their
credit cards online. We'd like to offer the following.
Our Pledge
- Your Protection
Bacal
& Associates has been in business since 1992, and stands behind
all its products, whether ordered online or not.
Triple
Protection: Your information and your money are protected
in three ways, by three different companies. First, Bacal &
Associates will refund your money if you are dissatisfied with
your purchase, subject to regular business practice.
Second,
Esselerate is our payment processor and will also stand behind purchases
made through its system. Esselerate is established and reputable.
Finally,
by using a credit card, your credit card company will always support
you in any dispute with a merchant (that would be us). You always
have that protection. You won't need it with us, but you always
have it.
Privacy
of information: No credit card information is stored by us.
Any credit card information is encrypted before it travels over
the Internet. Only our payment processor, can decode it.
Bacal
& Associates actually never sees, and can never access your
card number.
We
hope that you will feel comfortable ordering our products online.
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