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Conflict, Communication & Personal

Conflict Prevention In The Workplace - Using Cooperative Communication - The Book

Using Your Head To Manage Conflict Helpcard

Cooperative Communication Helpcard

Learn To Fight Fair Helpcard

Getting Along With Almost Anyone Helpcard

Contributing To Your Team Helpcard

Using Self Talk To Manage Your Anger Helpcard

Finding & Choosing A Therapist Who Works For You Helpcard

Stressbusters & Stress Management Tips Helpcard

Identifying Subtle Verbal Abuse In Your Life Helpcard

Customer Service

Defusing Hostile Customers Workbook (Public Sector)

Defusing Hostility Helpcard

Jobs & Careers

Crafting/Writing Your Resume Helpcard

Preparing For Your Interview Helpcard

Layoff Proofing While You Still Have A Job Helpcard

Influencing The Boss Helpcard

Management & Performance Appraisals

Delegation For Managers Helpcard

Performance Management - Why Doesn't It Work? - The Book

Autographed Limited Edition Collectors Copies of Performance Management - A Briefcase Book

Performance Planning For Managers Helpcard

Performance Appraisal For Managers Helpcard

Performance Management Checklist For Managers

Getting The Most From Performance Appraisals For Employees Helpcard

The Responsive Manager Helpcard

Strategic Planning

An Integrated Strategic Planning Model Helpcard

Making Strategic Planning Work Helpcard

Training & Learning Related

Presenting To Difficult & Resistant Groups Helpcard

Training Needs Assessment Step By Step Helpcard

One-2-One Training For Small Business Owners Helpcard

Critical Look At Performance Management

Performance Management - Why Doesn't It Work

Available in E-version instant delivery version and in traditional book format sent in regular post

The Point: There is a need for companies to look much more closely at their performance management and appraisal systems, since many are not only useless, but can actually harm productivity and the relationships between employees and managers. Robert Bacal prepared this short document with a clear purpose: To stimulate people's thinking about performance management and to explain in a straight-forward why where the pitfalls lie, and how to begin creating systems that work.

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About The Author: Robert Bacal is a noted author, conference speaker, and consultant on the subjects of performance appraisal, performance management and employee review. Performance Management - A Briefcase Book, published by McGraw-Hill is an excellent example of his work, in addition to a number of articles on the subject.

Special Features: We believe that many subjects can be covered quickly, and realize that most of us are all working long hours, and have only limited time and energy left to learn. That's why this book is short, and absolutely to the point.

This book is available in printed format, and in electronic format. If you purchase the electronic version, you save on shipping and pricing, and, more importantly, you will receive your copy within a few hours. This is particularly important if you are in a hurry, or live in far flung parts of the world. No waiting..

Paper version: ISBN 096837221X.

A short concise examination of all the factors that drive performance management systems into the ground, along with some suggestions as to what to do about it. Written by Robert Bacal, also author of Performance Management - A Briefcase Book published by McGraw-Hill.

What's Inside - Table of Contents

Forward - Introduction

Chapter 1 - Traditional Performance Management - The Theory

Overview
What Is Performance Management Supposed To Accomplish?
What Does Performance Management Assume About Organizations & Performance?
Is There A Downside To Performance Management?

Chapter 2 - Performance Management - The Practice

Frequency of Planning & Review
On Executive and Management Performance Management
Managers On Appraisal
Employees On Appraisal
On Training & Career Development
On Participation & Goal Setting
Assessment of Performance Management In Practice
Why Does Performance Management Fail? Summary

Chapter 3 - The New High Performance Organization
Introduction
The New High Performance Organization
Conclusion

Chapter 4 - The Effectiveness Enhancement System
Introduction
Establishing Requirements
What Effectiveness Enhancement Is NOT!
Summary
Effectiveness Enhancement System Requirements Summary Sheet

Chapter 5 - Enter The Customer - Designing Your System
Introduction
Step 1 - Defining Your Customers
Step 2 - Defining Your Own Needs As A Customer
Step 3 - Identifying What Your Supervisors Need
Step 4 - Identifying Needs of Employees
Step 5 - Bringing It All Together
Step 6 - Consider Other Players
Step 7 - Do It!
Summary

Chapter 6 - Innovative Ideas
Introduction
"Using Your Head" System
Bi-Directional Enhancement
Quality Service Guidelines Model
The Group Appraisal Model
Epilogue - Some Reflective Comments

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