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Conflict Prevention In The Workplace - Using Cooperative Communication

Conflict Prevention In The Workplace - The Book

Learn To Prevent Unnecessary Conflict At Work & Home

Available in E-version instant delivery version and in traditional book format sent in regular post

 

We all have conflict in our lives, but what's really interesting is that while some conflicts arise out of disagreements about an issue, other conflicts occur as a result of other "relationship" factors (how we speak to each other, how we behave when arguing, etc).

You'd be amazed (or maybe you wouldn't be amazed) at the number of conflicts and disagreements that are unnecessary, if only we interacted differently. And, of course, most of us realize that conflict escalates rapidly if one "says the wrong thing".

Our goal with this unusual book is to help you reduce unnecessary conflict that comes from how you interact -- something over which you DO have control.

Disagreements happen. How you speak and treat others will determine if you have a lot of unpleasant and damaging conflict.

Our focus in this book is the workplace. Why? Because careers, and job success aren't determined only by your competence in your job. Admit it or not, but promotions and advancement are also affected by how well we get along with the people around us. Many a career has foundered on the ship of poor interpersonal skills and aggressive communication. Nice "guys" do NOT finish last.

That said, the skills in this book are so applicable to family and friends that it's worth buying the book just to improve your more personal relationships.

You will learn a variety of language techniques you can apply INSTANTLY, as soon as you get your copy. You will learn how to alter your language so, even if you are upset or angry, you can phrase things in ways other people can "hear" rather than in ways people will shut out.

We've made it easy to learn cooperative communication skills, and I guarantee you that the content in this book will teach you something new. This is NOT a rehash of the usual platitudes.

After having worked with thousands of people helping them deal with difficult and angry solutions, author Robert Bacal turned to the issue of prevention. He noticed that people who are involved in little conflict actually communicate differently than those who seem to be involved in a lot of conflict situations, and that these differences occur at work and in personal relationships.

The Author: Robert Bacal has spent the last 25 years teaching people how to defuse conflict. With this innovative book, he turns his attention to getting at some of the roots of conflict. He is also the author of The Complete Idiot's Guide To Dealing With Difficult Employees, and a number of other books published worldwide. His books have sold over 400,000 copies, and been translated into Chinese, French, German and Spanish.

Book Features: While this book has its roots in psychology and psycholinguistics, it is written in a style anyone can understand, with lots of examples. It explains what you need to stop saying, and how to replace conflict provoking language. It is also short. You needn't spend days wading through complex explanations. This book is about 100 tightly written, lean pages.

Price: $19.95

ISBN: 0-9683722-9

What's Inside?

Table of Contents Conflict In Organizations - An Overview

The Inevitability of Conflict
Good Organizational Conflict
Ugly Conflict
Contributors to Ugly Conflict In The Workplace
Summary
Key Points

Cooperative VS Conflict Provoking Communication

Cooperative Vs. Conflict-Provoking Communication
The Essential Difference: Cooperative Communication
The Psychology Beneath Cooperation & Confrontation
What Angers People Or Primes The Conflict Pump

Lack of Listening/Understanding
“Less Than” Communication
Communicating Mistrust
Violations of Conversation Rules
Blatant Generalizations
Power/Status-Based Communication
Other Sources

A Brief Conflict-Provoking Communication Self-Assessment

Specific Conflict-Provoking Behaviors

Conflict-Provoking Behaviors

Person Centered Comments & Criticism
Past Centered Comments
Guilt-Induction Attempts
Blaming Comments
Inappropriate Reassurance and Positive Thinking
Unsolicited Advice/Commands
Lengthy Attempts At Persuasion
Defensiveness-Causing Questions
Extended Attempts To Win
Mistrust Statements
Overstatements and Over-generalizations
Infallibility Comments (and qualification comments)
Histrionic Behavior (Over dramatization)
Use Of Hot Phrases and Words
Words or phrases that suggest disinterest
Phrases that blame or imply blame or suggest ignorance
Absolute words
Phrases that suggest helplessness (brush-offs)
Phrases that have a threatening undertone
Phrases that challenge or dare
Use of Code Words and Innuendo
Passive-Aggressive Behavior

Replacing Conflict Provoking Communication With Cooperative

Communication General Cooperative Communication Strategies

Active Or Reflective Listening
Empathy Responses
Assertive Behavior
Responsiveness

I. Steps In The Responsiveness Process

II. The Responsive Team Member’s Creed

Key points: Responsiveness Checklist

Organization, Team, and Management Involvement In Conflict Prevention Effective Teams

Establishing Guidelines, Norms, and Processes
How Do You Make Rules & Guidelines A Reality?
The Role of Those In Formal Authority

Also, sections on electronic communication, how to handle people who insist on behaving badly and a question and answer section.