Conflict Prevention In The Workplace - The Book Learn To Prevent Unnecessary Conflict At Work & Home Available in E-version instant delivery version and in traditional book format sent in regular post

The Point: We all experience conflict in our lives. There's always been a lot of interest in how to manage conflict once it appears in the open, and that's important. What's not so common is a concern for preventing unnecessary conflict, so it doesn't start in the first place.

After having worked with thousands of people helping them deal with difficult and angry solutions, author Robert Bacal turned to the issue of prevention. He noticed that people who are involved in little conflict actually communicate differently than those who seem to be involved in a lot of conflict situations, and that these differences occur at work and in personal relationships.

This book teaches you how small modifications in how you communicate will affect the degree to which you actually contribute to conflict situations. If you change your communication ability, you can significantly reduce conflict around you.

The Author: Robert Bacal has spent the last 10 years teaching people how to defuse conflict. With this innovative book, he turns his attention to getting at some of the roots of conflict. He is also the author of The Complete Idiot's Guide To Dealing With Difficult Employees, available at your local bookstore.

Book Features: While this book has its roots in psychology and psycholinguistics, it is written in a style anyone can understand, with lots of examples. It explains what you need to stop saying, and how to replace confict provoking language. It is also short. You needn't spend days wading through complex explanations. This book is about 100 tightly written, lean pages.

Price: $25.95 OR LESS depending on electronic or printed version. You can licence for multiple copies at 75% savings.

ISBN: 0-9683722-9

What's Inside?

Table of Contents Conflict In Organizations - An Overview

The Inevitability of Conflict
Good Organizational Conflict
Ugly Conflict
Contributors to Ugly Conflict In The Workplace
Summary
KeyPoints

Cooperative VS Conflict Provoking Communication

Cooperative Vs. Conflict-Provoking Communication
The Essential Difference: Cooperative Communication
The Psychology Beneath Cooperation & Confrontation
What Angers People Or Primes The Conflict Pump

Lack of Listening/Understanding
“Less Than” Communication
Communicating Mistrust
Violations of Conversation Rules
Blatant Generalizations
Power/Status-Based Communication
Other Sources

A Brief Conflict-Provoking Communication Self-Assessment

Specific Conflict-Provoking Behaviours

Conflict-Provoking Behaviours

Person Centred Comments & Criticism
Past Centred Comments
Guilt-Induction Attempts
Blaming Comments
Inappropriate Reassurance and Positive Thinking
Unsolicited Advice/Commands
Lengthy Attempts At Persuasion
Defensiveness-Causing Questions
Extended Attempts To Win
Mistrust Statements
Overstatements and Over-generalizations
Infallibility Comments (and qualification comments)
Histrionic Behaviour (Overdramatization)
Use Of Hot Phrases and Words
Words or phrases that suggest disinterest
Phrases that blame or imply blame or suggest ignorance
Absolute words
Phrases that suggest helplessness (brush-offs)
Phrases that have a threatening undertone
Phrases that challenge or dare
Use of Code Words and Innuendo
Passive-Aggressive Behaviour

Replacing Conflict Provoking Communication With Cooperative

Communication General Cooperative Communication Strategies

Active Or Reflective Listening
Empathy Responses
Assertive Behaviour
Responsiveness

I. Steps In The Responsiveness Process

II. The Responsive Team Member’s Creed

Keypoints: Responsiveness Checklist

Organization, Team, and Management Involvement In Conflict Prevention Effective Teams

Establishing Guidelines, Norms, and Processes
How Do You Make Rules & Guidelines A Reality?
The Role of Those In Formal Authority

Also, sections on electronic communication, how to handle people who insist on behaving badly and a question and answer section.

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