Defusing Hostility Helpcard Learn To Deal More Effectively With Difficult, Hostile, and Manipulative People At Work & Home Available in E-version instant delivery version and in traditional book format sent in regular post

The Point: We know that civility and reasonableness seem to be less and less common in our society, as people become impatient, and prone to unpleasant or hostile words and deeds. Written by communication expert an author Robert Bacal, Defusing Hostility Helpcard is based on our customer service seminar of the same name. It includes an overview of the principles of defusing hostility and dealing with verbal abuse PLUS a number of verbal techniques and self-control methods. While this card is slanted towards dealing with hostile customers, you will find most of the tactics can be used in any difficult situation.

Here's what's included:

• Basic defusing hostility principles.
• Self control methods and issues
• Encouraging calmness & cooperation.
• Techniques for control/verbal self-defense.
• Twelve other techniques useful when dealing with hostile customers.

Usage: This card is useful for individuals who have a good deal of hostility directed at them, since it teaches some important defusing hostility techniques. It can also be used as a reminder, kept by workstations, to help employees remember defusing techniques. Some of our seminar customers have purchased this card to reinforce the seminar outcomes.

Price: $12.95 OR LESS depending on electronic or printed version. You can licence for multiple copies at 75% savings.

You may also be interested in the Defusing Hostile Customers Workbook, and Conflict Prevention In The Workplace - Using Cooperative Communication.

(A helpcard is a 2 sided 8.5 x11 card with concise useful information about a specific topic. Designed for busy people who need to learn FAST)

What's a Helpcard?

Helpcards are designed for people who would rather learn without reading long books. Each card contains clear practical information, tips and guidelines that pertain to the topic at hand. We pack as much information as possible onto two sides of an 8.5 by 11 inch product. If you order the electronic version you can download it almost immediately and print it out on your own printer.

If you order the hardcopy version, we will send your card via regular mail. Each card is printed on sturdy card stock and laminated to ensure durability.

Order With Confidence

Some people are still hesitant to order products online, or use their credit cards online. We'd like to offer the following.

Our Pledge - Your Protection

Bacal & Associates has been in business since 1992, and stands behind all its products, whether ordered online or not.

Triple Protection: Your information and your money are protected in three ways, by three different companies. First, Bacal & Associates will refund your money if you are dissatisfied with your purchase, subject to regular business practice.

Second, Esselerate is our payment processor and will also stand behind purchases made through its system. Esselerate is established and reputable.

Finally, by using a credit card, your credit card company will always support you in any dispute with a merchant (that would be us). You always have that protection. You won't need it with us, but you always have it.

Privacy of information: No credit card information is stored by us. Any credit card information is encrypted before it travels over the Internet. Only our payment processor, can decode it.

Bacal & Associates actually never sees, and can never access your card number.

We hope that you will feel comfortable ordering our products online.