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What Is A Role Statement?

If the mission statement is a somewhat general statement that describes what the company wants to create or be (ie. the results), the role statement describes what the company will do, again in somewhat general terms, to create those results. The mission statement should focus on results and outcomes, while the role statement gets more into the "how's".

A good way to think about this is to first state your mission, add a by to it, and then add a role.

For example, if the Mission of the Starship Enterprise is to "go where no man has gone before" there might be a set of role statements (usually there will be more than one).

Like this: To go where no man has gone before by building new technologies and starships that can...

The red portion could be the mission statement, while the green portion could be a part of the company role.

About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

About

Robert Bacal

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Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.
  • SHARING is the cornerstone of our Internet sites, which is why we created our FREE resource centers to share the resources and references we use.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0





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