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What Is The Integrated Operational-Strategic Planning Model?

The Integrated Operational-Strategic Planning Model was developed by Bacal & Associates to highlight the very close links between strategic planning, and operational or tactical planning. We decided this was necessary because we found that so many strategic plans ended up disconnected from the real world of the organization, at least at the everyday level, and had no effect on how managers or behaviors acted on a day to day level.

The Integrated Operational-Strategic Planning Model has a number of inter-related parts. We've described each of these in An Integrated Strategic Planning Helpcard, and there is a diagram of the model available in Making Strategic Planning Work. For your convenience we've reproducted the diagram below.

operational and strategic planning model diagream

About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

About

Robert Bacal

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Our Related Websites

Building Bridges Between Home And School For Educators
Just for teachers, administrators and school staff

Angry Customer Guides and Defusing Techniques
Hundreds of tips and techniques for dealing with nasty people.

Customer Service In Government

A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

Bacal & Associates Store
Free and paid guides, books, and documents on business, management and more.

We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.
  • SHARING is the cornerstone of our Internet sites, which is why we created our FREE resource centers to share the resources and references we use.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0





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