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Who Should Be Responsible For Implementing A Strategic Plan?

In one sense, everyone is ultimately responsible for USING a strategic plan, but in terms of implementation, the KEY player is the leader of the organization, often the CEO, COO, or other similar senior position. Strategic plans, or "grand plans" have to do, at least initially with the overall direction of the company or organization, so in theory, and often in practice it is the CEO that will be held accountable for results that should be generated through the implementation of a strategic plan.

That's not to say that others in the organization are NOT responsible. All managers will have some responsibilities for plan implementation, and communicating the essence of the plans to employees, but if a strategic plan fails, or the implementation is faulty, it's the CEO (or other leaders) that are responsible.

Regarding implementing a strategic plan, the buck stops at the top.

About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Robert Bacal

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Our Related Websites

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Just for teachers, administrators and school staff

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Hundreds of tips and techniques for dealing with nasty people.

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A site dedicated to those in the public sector who deal with difficult, angry, frustrated taxpayers.

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We Believe

  • Training sessions should ALWAYS be customized to fit YOUR context.
  • Our role is to make you self-sufficient and self-sustaining.
  • Fees should be reasonable, fair, and flexible to fit different budgets.
  • The only way to further success is to challenge the existing "wisdom" through critical thinking and basing our services and books on a complex reality.
  • SHARING is the cornerstone of our Internet sites, which is why we created our FREE resource centers to share the resources and references we use.

Get in Touch

  • Phone:
    (613) 764-0241
  • Email: ceo@work911.com
  • Address:

  • Bacal & Associates
  • 722 St. Isidore Rd.
  • Casselman
  • Ontario
  • Canada, K0A 1M0





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