Articles911.com
Customer Service : Call Centers - Find articles related to call centers and customer service in this difficult environment
Sections Main Page Speaker's Bureau Essential Books/Products Free Previews/Helpcards Free Newsletter Articles By Robert Bacal Book Suggestions Completely FREE Browse All Content Our Services
Topics Conflict Management Change Management Performance Management Strategic & Business Planning Leadership Communication Customer Service Training & Development Small Business
Special Fresh Articles, Commentary On Management, HR, Strategy, At The Happy Curmudgeon Blog Learning and Training Tools For BUSY Learners

If you and your staff deal with difficult, angry and hostile clients, make sure to check out "Defusing Hostile Customers Workbook", the complete learning solution to improve employee skills with difficult customers.

Click on the image below for more information.

Improve customer service for difficult and angry customers. Defusing Hostile Customers Workbook

 

  
New, Featured, and Free From Our Network of Sites (click on the blue link to view, Put cursor over text to pause)

Top : Customer Service : Call Centers

Customer Service : Call Centers Help, Advice, Hints & Information

The Human Side of Call Centers in High-Tech Companies

 By Adam Throne - How companies that manufacture high-tech products are increasing their emphasis on live customer service. (Added: 18-Apr-2001 Hits: 1641 )

How Do I Deal With Angry Customers?

 By Dave Taylor - This question and answer article speaks to those call center support persons. See how the author proposes you deal with angry, sometimes irrational customers. Learn how to get through the tough customer interactions. (Added: 28-Mar-2006 Hits: 963 )

Taking The Lead In The Customer Satisfaction Game

 By K. Jackson - Create surveys that demonstrate how successfully your call center serves customers. (Added: 18-Apr-2001 Hits: 1812 )

Winning Customers' Confidence

 By Lee Holman - Customer relationship management requires you to earn customers%u2019 trust and to strengthen their confidence in your company. Here%u2019s how the latest CRM software can help you to achieve these goals. (Added: 18-Apr-2001 Hits: 1944 )

Credit and Collections Call Centers Focus on Service

 By J. O'Herron - Here%u2019s how credit and collections call centers apply the concept of customer service to the way they manage inbound and outbound calls. (Added: 18-Apr-2001 Hits: 1557 )

Reengineering call centers: Reengineering and Continuous Improvement

 By Jeff Hiatt - Business Process Reengineering (BPR) offers call center managers opportunities for operational improvements and cost savings. In many call centers, both Customer Service and This paper summarizes the challenges for call center managers today in the areas of operating costs, service levels and new technology, and discusses the potential for reengineering to allow managers to break out of the traditional cost vs. service trade-off. (Added: 18-Apr-2001 Hits: 1487 )

Next 6

Related Categories:

 

Pages Updated On: 20-Nov-2009 - 12:38:36

 

Need help with customer service issues? Want to build your customer service skills? Visit our new Customer Service Zone website for 100's of free articles, skill building book excerpts and discussion list.

Work911/Bacal & Associates Business & Management Supersite Bacal & Associates - 722 St. Isidore Rd. - Casselman, Ontario, Canada - K0A 1M0 - (613) 764-0241 - Email: ceo@work911.com

We respect the privacy of our visitors. Click here for info