topline
mylogo
Menu:  Main Page  Articles by Robert Bacal Learning Tools For Busy People Reprint Our Articles All Free        
Topics:  Leadership Customer Service Conflict Small Business Training & Dev. Performance Mgmt. Communication Planning  
spaceBacal & Associates - Meeting your learning needs for almost two decades
Free articles about call centers and customer service

Featured Busy Learner Tools

If you and your staff deal with difficult, angry and hostile clients, make sure to check out "Defusing Hostile Customers Workbook", the complete learning solution to improve employee skills with difficult customers.

Click on the image below for more information.

Improve customer service for difficult and angry customers. Defusing Hostile Customers Workbook

 

On these pages you will find articles, tips, and advice applicable to those that work in retail, hospitality, service, law enforcement and a number of other organization types. However, if you'd like more, check out The Customer Service Zone where you will find almost a thousand articles on customer service, CRM, and much more. All free.

Top : Customer Service : Call Centers

Customer Service : Call Centers

How Do I Deal With Angry Customers?

 By Dave Taylor - This question and answer article speaks to those call center support persons. See how the author proposes you deal with angry, sometimes irrational customers. Learn how to get through the tough customer interactions. (Added: 28-Mar-2006 Hits: 1072 )

Coaching and Developing Call Center Staff, JJ, Lauderbaugh

 By JJ Lauderbaugh - In this fast-paced, shrinking world, call centers and other pockets of people answering phones, have become a way of business life. In developing tomorrow's work force today, managers are finding that coaching call center staffs to take full responsibility for customers' experiences is a necessity. It increases productivity and company and department images. It also helps to maximize sales, and retain internal and external customers. (Added: 18-Apr-2001 Hits: 2583 )

Winning Customers' Confidence

 By Lee Holman - Customer relationship management requires you to earn customers%u2019 trust and to strengthen their confidence in your company. Here%u2019s how the latest CRM software can help you to achieve these goals. (Added: 18-Apr-2001 Hits: 1992 )

Reinventing The Call Center- Customer Service for the Digital World

 By NA - Call Centers have been the human interface point for years in areas like catalog sales and order-taking, telephone solicitation, and post-sale service (complaints and returns.) With the e-commerce boom, call centers have become even more important since they play these roles in organizations that may have no other physical presence or means for human contact. (Added: 18-Apr-2001 Hits: 1730 )

The Human Side of Call Centers in High-Tech Companies

 By Adam Throne - How companies that manufacture high-tech products are increasing their emphasis on live customer service. (Added: 18-Apr-2001 Hits: 1682 )

Taking The Lead In The Customer Satisfaction Game

 By K. Jackson - Create surveys that demonstrate how successfully your call center serves customers. (Added: 18-Apr-2001 Hits: 1862 )

Related Categories:

Pages Updated On: 30-Jan-2010 - 17:27:11