Government of Ontario Staff Access Page

In 1999 Bacal & Associates delivered Defusing Hostile Customers seminars to a number of departments across Ontario; in Toronto, Ottawa, Kingston, and in several smaller centers. This page is our way of thanking Government of Ontario clientele for their support

You can use this page as your "home base" for exploring the work911 supersite. You may want to bookmark it so you can return easily.

Special Arrangements For Government of Ontario Staff & Departments

Bacal Articles Free to Distribute For Government of Ontario Departments

In the articles section you will find about 60 articles on all aspects of the workplace, ranging from performance management, conflict management, customer service through to quality and management articles. Most have been written specifically for the Canadian government context, which makes them rather unique. Normally we charge for large scale reprinting or publishing. Until March 31, 2000, you may print as many copies of any of the articles to use with your colleagues and staff, or to use in your newsletter or internal publication.

Please note that this applies only to material we own the copyrights to, which is all the articles in the Bacal articles library (click to access). Please notify us at ceo@work911.com if you want to use, or will be using this material (we like to keep track).

Product Discounts

Bacal & Associates has published a number of books and helpcards written primarily for government staff in Canada. Until March 31, 2000 if you mention this page when you order, we will apply a 20% discount on ALL orders shipped to Ontario government departments. You can access information about these products and books by clicking here. You can access the order form by clicking here.

Seminar Discounts For Ontario Government Departments

We are best known for our Defusing Hostile Customers seminar, designed specifically for government staff. The purpose is to train staff to deal with difficult and abusive clients so they can be safer, save time, reduce stress and increase productivity while offering better service to users of government services. For more information about these seminars click here.

If you hire us to deliver this seminar to your staff, we will offer you a 15% discount on our seminar fees. This can result in a savings of several hundred dollars per session. Some conditions apply. You must complete contracting for the seminars by March 31, 2000 and delivery must occur during 2000. This discount is availabe exclusively to Government of Ontario seminar delivery.

Features of The Work911 Site of Interest To Government of Ontario Staff

This is a very large site with considerable resources for you to explore and use. Briefly you will find:

a complete section on conflict in the workplace with articles, and access to an email discussion list on the topic.
a complete section on performance management & appraisal, again with access to email discussion lists on the topic
the guru articles page where you will find articles by the most renowned management gurus in the world, including Bennis, Blanchard, Kantor, Peters, Drucker and more.
the book review and summary pages, where we make suggestions for the best books in a number of categories, including team development, training, management, conflict, human resources, hiring and more. You can also choose to purchase the books online via amazon.com. You can save time and money using these pages.
free electronic previews of our books and helpcards, and eventually back issues of our newsletter - The Public Sector Manager. For the moment you can access them via the products page.
search the internet page will help you find what you are looking for on the web. We've pulled together some of the best search tools so you can find almost anything quickly. Again, a time saving feature.
the discussion lists page which lists a number of relevant email discussion lists we either run or think worthwhile. You can use these to share information, get questions answered and it's all via email. Discussions on government, conflict at work, performance appraisal and others are ongoing NOW!

More features will be added during the first quarter of 2000. To be notified of upgrades and additions, all you need to do is send a message to updateme-subscribe@egroups.com and you will receive very infrequent notifications (about once a month).

Again we wish all Government of Ontario staff and managers the best for the year 2000, and hope we will have a chance to serve you in the future. Enjoy the site and feel free to send us feedback via our feedback form.