Why Performance Management Fails – And What To Do About It
Biography/Presenter Information

Robert holds degrees in applied psychology and has worked as a researcher, journal editor, seminar leader, professor, writer, and even taught social and communication skills to multiple murderers with psychiatric illnesses.

His focus is on the creation of positive relationships and effective communication in the workplace.

As a consultant Robert has worked with organizations in developing performance management systems, and through his other work has come into contact with, and talked to thousands of employees and managers about performance management and appraisal issues.

In 1992, Robert wrote a small white paper called: A Critical Look At Performance Management - Why Doesn’t It Work, outlining a number of reasons why most performance systems suck value from companies.

In 1998, he was asked to write a book on performance management that would be consistent with the principles of systems-thinking and Total Quality Management. The book, Performance Management, A Briefcase Book [ISBN 0-07-071866] was published in 1999 by McGraw-Hill. In addition to coming at performance management from a slightly different angle, the book allowed Robert to include the “human” side of communication and relationships to create a powerful how-to guide for the performance management process. His newest book is called “A Complete Idiot’s Guide To Dealing With Difficult Employees”.

Robert is also active on the internet, hosting the Performance Management & Appraisal Discussion list, and a number of others related to difficult people, workplace conflict and workplace communication. If you are interested in more information about these free services drop him a line via Internet email at: ceo@work911.com

Robert lives in Winnipeg, Canada with his wife and three cats. He offers “brief intervention” support for the development of performance management systems that work, and training in dealing with hostile people and conflict prevention in the workplace. He is also available for keynote and conference speaking on a number of subjects, including performance management.

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