Leaders need to be able to communicate bad news in a compassionate and understanding way without compromising integrity and honesty. Not only is communicating bad news effectively a humane thing, but it probably contributes to the bottom line. Here are some suggestions.
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Leadership and Communication : Delivering Bad News
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By INFORMS
- Delivering bad news by e-mail rather than personally or by phone insures a more accurate message and less discomfort for the messenger, according to a study in a journal of the Institute for Operations Research and the Management Sciences
(Added: 19-Oct-2002 Hits: 224
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By Emory Mulling
- How many times have you swept a problem under the carpet, only to have it become much worse? Maybe you thought the problem would go away, or maybe you were too uncomfortable to confront it head on. Delivering bad news is one of the toughest jobs managers face.
(Added: 19-Oct-2002 Hits: 222
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By Decker Associates
- Due to the recent developments in the current business economy, following is a possible strategy in how to deliver bad news. If you are able to present a clear, concise message, it will help people listen and ultimately accept the difficult news.
(Added: 19-Oct-2002 Hits: 303
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By Curtis Sittenfeld
- Dr. Robert Buckman is a cancer specialist who teaches doctors -- as well as executives at IBM, Andersen Consulting, and Upjohn -- how to break bad news: "You can't let emotions interfere with your message."
(Added: 19-Oct-2002 Hits: 350
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By NA
- The delivery of bad news calls for tact, diplomacy, and concern for the well being of both you and the other person. To incorporate these qualities into a conversation in which you must deliver bad news, the following steps will help.
(Added: 19-Oct-2002 Hits: 264
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By Susan M. Heathfield
- This article provides steps you can take to deliver bad news to a member of your team. Some great advice is provided and will prove to be extremely usable for you within your leadership role.
(Added: 10-Apr-2007 Hits: 323
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