The Complete Idiot’s Guide to Handling Difficult Employees

By Robert Bacal

The Complete Idiot's Guide To Handling Difficult Employees, released in June, 2000, and written by Robert Bacal is written for people who work with difficult employees. While the book presents solutions from the manager's point of view, the principles and realities presented in the book are sure to help anyone stuck with working with a difficult employee. Coming in in excess of 300 pages, it is a hands-on practical guide, with just enough theory to help you make intelligent decisions about how to handle those difficult people. We've provided some chapter excerpts and table of contents for your convenience. The final book version may differ slightly from the information presented here. Available in bookstores, you can save by buying at amazon.com by clicking on the cover to the right.

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Back to Part 4 Contents and excerpts

Back to book Main Page

Table of Contents and excerpts from Part 6

Part 5: If It Wasn’t for My Difficult Co-Workers

Chapter 19 - Difficult Colleagues

The Annoying and Frustrating
It’s Your Annoyance
OK, Wise Guy, How Do I Change My Perceptions?
The Work Killers
The Resource Hog
Just Insensitive
No-Fault Teflon Co-Workers
Backstabbers and Gossips
Those Who Undermine Your Authority
The Turf Warriors

The Least You Need to Know

Chapter 20 - Real Conflict and What to Do About It

Two Kinds of Conflicts
Substantive Conflict
Personalized Conflict
Is Conflict Always Bad?
Conflict—The Good
Conflict—The Bad
Conflict—The Ugly
Five Different Ways to Manage Conflict
Avoidance and/or Denial
Giving in or Yielding
Compromise—Give a Little, Take a Little
Competition or Power-Based
Collaborative Win-Win Method

 The Least You Need to Know

Chapter 21 - Getting Help from Others, Including the Boss

Boss Cultivation—The Long Approach
Boss Cultivation Principles
When to Involve the Boss
Approaching Smart—Involving Smart
The Approach Process
Smart Involvement
Help from Other Sources
Knowing When You Are in Big Trouble

The Least You Need to Know

Chapter 22 - Knowing Your Communication Media

How Communication Media Differ
Speed of Communication
Interactivity of Communication
Spontaneity and Formality
Face-to-Face and Telephone Communication—Pluses and Minuses
Written Communication—Pluses and Minuses
 E-mail Communication—A Brave New World
Things You Need to Know About E-mail
Some E-mail Tips

The Least You Need to Know

Back to Part 4 Contents and excerpts

Back to book Main Page

Table of Contents and excerpts from Part 6