Work911.com Business, Management and Personal Development Resource Center
The Complete Idiot’s Guide to Handling Difficult Employees
By Robert Bacal
The Complete Idiot's Guide To Handling Difficult Employees, released in June, 2000, and written by Robert Bacal is written for people who work with difficult employees. While the book presents solutions from the manager's point of view, the principles and realities presented in the book are sure to help anyone stuck with working with a difficult employee. Coming in in excess of 300 pages, it is a hands-on practical guide, with just enough theory to help you make intelligent decisions about how to handle those difficult people.
We've provided some chapter excerpts and table of contents for your convenience. The final book version may differ slightly from the information presented here.
Part 5: If It Wasn’t for My Difficult Co-Workers
Chapter 19 - Difficult Colleagues
The Annoying and Frustrating
OK, Wise Guy, How Do I
Change My Perceptions?
The Work Killers
The Resource Hog
Just Insensitive
No-Fault Teflon
Co-Workers
Backstabbers and Gossips
Those Who Undermine Your
Authority
The Turf Warriors
The Least You Need to Know
Chapter 20 - Real Conflict and What to Do About It
Two Kinds of Conflicts
Personalized Conflict
Is Conflict Always Bad?
Conflict—The Good
Conflict—The Bad
Conflict—The Ugly
Five Different Ways to Manage Conflict
Avoidance and/or Denial
Giving in or Yielding
Compromise—Give a
Little, Take a Little
Competition or
Power-Based
Collaborative Win-Win
Method
The Least You Need to Know
Chapter 21 - Getting Help from Others, Including the Boss
Boss Cultivation—The Long Approach
Approaching Smart—Involving Smart
The Approach Process
The Least You Need to Know
Chapter 22 - Knowing Your Communication Media
How Communication Media Differ
Written Communication—Pluses and Minuses
E-mail
Communication—A Brave New World
The Least You Need to Know