The Complete Idiot’s Guide to Handling Difficult Employees

By Robert Bacal

The Complete Idiot's Guide To Handling Difficult Employees, released in June, 2000, and written by Robert Bacal is written for people who work with difficult employees. While the book presents solutions from the manager's point of view, the principles and realities presented in the book are sure to help anyone stuck with working with a difficult employee. Coming in in excess of 300 pages, it is a hands-on practical guide, with just enough theory to help you make intelligent decisions about how to handle those difficult people. We've provided some chapter excerpts and table of contents for your convenience. The final book version may differ slightly from the information presented here. Available in bookstores, you can save by buying at amazon.com by clicking on the cover to the right.

You Can Save By Buying At Amazon.com

Back to Part 2 Contents and excerpts

Back to book Main Page

Table of Contents and excerpts from Part 4

Part 3: Managing the Venomous Difficult Employees

Chapter 11 - Managing Venomous Difficult Employees

What Separates Venomous from Garden Variety
Why the Venomous Employee Is So Dangerous
Techniques of the Viper
Abuse and Personal Attacks
Outright Sabotage
Backroom Politicking and String Pulling
The Pinocchio Problem
Tying up the Venomous Person in a Nice Pink Bow

The Least You Need to Know

Chapter 12 - Can You Create Win-Win with These Folks? And How!

Is Win-Win Possible with the Venomous?
Disadvantages of Win-Win Attempts
So Is It Possible? Is It Worth It?
 Win-Win—Breaking Through with the Approach
Looking Under the Rock—Figuring out What’s Going On
Your Turn—Presenting Where You Are At
Collaborative Problem Solving
The End Game—Commitment and Follow-Up

The Least You Need to Know

Chapter 13 I Fought the Law and…?

The Legal Swamp
Layer upon Layer of Law
How the Law Really Works
Disciplinary Issues—Do You Have Protection?
The Disciplinary Prophylactic
Oral Warning
Formal Oral Warning with Documentation
Written Warning
Final Warning
Termination
Hey, You Have Another Legal Responsibility
Is There Any Good News Here?

The Least You Need to Know

Chapter 14 Worry About the Other Shoe Dropping—Violence

View from the Bridge—Some Background on Violence
Violence, Disciplinary Action, and Dismissal
Preventive Measures and Dismissal
Other Tips
Is Workplace Violence Predictable?
Personal Indicators
Workplace Behavior
Obsessions
Action Changes and Behavior
Preventative Steps for All Workplace Violence
Corporate Initiatives
Initiatives You Can Take

The Least You Need to Know

Back to Part 2 Contents and excerpts

Back to book Main Page

Table of Contents and excerpts from Part 4