Conflict, Violence In the Workplace, Difficult People & Customers Article Library

Conflict Related Book Excerpts and Articles by Robert Bacal

We've gathered material on workplace conflict, conflict management, negotiation, and related topics, written by Robert Bacal. Please note that all material is protected by copyright.

Book Excerpts

Conflict & Cooperation In The Workplace
Organizational Conflict--The Good, The Bad and The Ugly  

Conflict Management, Prevention

Is Conflict Prevention The Same As Conflict Avoidance?
Cooperative Communication 

Communication & Conflict

Using Positive Language 
Cooperative Communication 

Dealing With Difficult People (Employees, Customers)

Improving Communications - Tips For Managers 
Dealing With Hostile "Bait" 
Understanding Hostile Customers
Dealing With Angry Employees 
On The Line - The Difficult Colleague 

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