Vignette - Manager Uses Communication Skills to Address Employee Peer Conflict Video

Here's a good example of effective leadership communication. Note how the leader repeats his positive message while dealing with a conflict between two of his team members. See how many other effective communication techniques the leader has used in this example.

The vignette is short, and obviously shows only the initial part of the conflict mediation process, but it does show how a manager can start a conflict resolution process when the conflict is between two coworkers.