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Assertiveness Training Video - Learn the difference between passive-aggressive, aggressive and assertive methods of communication

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If you are looking for a quick overview (about 3 minutes) that explains the differences between aggressive, passive-aggressive and assertive behavior approaches, this is a very good starting point.

What's interesting here is that the speaker explains these three modes of communication and interacting, and identifies each one with the basic stances found in transactional analysis -- Parent, Child, and Adult

The video offers five critical questions to ask about that negative feedback to ensure improvement.