When you find information about books and services on the Internet, it's always hard to assess the company's track record. To help you out, below is a partial list of purchasers and users of our flagship book - Defusing Hostile Customers Workbook. We have also sold the workbook to many private individuals who have not indicated organization affiliations, so we haven't included them here.
| AADAC Northern Addiction Centre |
| AADAC Renfrew Recovery Centre |
| AB Community Dev.,Southern Region |
| AB Family & Social Svces. Library |
| AB Human Rights Commission |
| Ab. Education |
| Ab. Env. Protection |
| Ab. Env. Protection Library |
| Ab. Env. Protection -Saskatoon Island Prov. Pa |
| Ab. Env. Protection-Land Reclamation |
| Ab. Environmental Law Section |
| Ab. Health Mailroom |
| Ab. Human Rights/Citizenship |
| Ab. Human Rights/Citizenship Commis |
| Admin. & Finance, Mb. Justice |
| Adult Svces., Denver Dept. of Social Svces. |
| Adult Svces./Family Services |
| Adv. Ed. & Career Development |
| Advanced Ed. & Career Development |
| AeroEngines-BMW-Rolls-Royce Gm6H |
| Ag. & Rural Dev.,Planning & Dev. |
| Agriculture & Agri-Food Canada |
| Agriculture Canada |
| Alberta Ed., Regional Office Br. |
| Alberta Health |
| Alberta Job Corp. |
| Alberta Justice Staff College |
| Alberta Justice, Staff College |
| Alberta Labour |
| Alberta Social Services-Radisson Centre D.O. |
| Alberta WCB |
| Amazon.com.kydc.inc |
| Anthony Jr. High School |
| Archives of Ontario |
| Assessment/Rural Development |
| Assessment-City of Winnipeg |
| Audit Branch, Revenue Div. |
| Aurora District, Min. of Nat. Resources |
| Austrailian Quarantine and Inspection Svces. |
| Axworthy Constituency Office |
| B.C.S. Inc. |
| Bangor Savings Bank |
| Batshaw Youth & Family Centres |
| BC Council of Human Rights |
| BC Env., Lands, Parks |
| BC Liquor Dist. Branch-Personnel |
| Business Svces., Johnsen & Associates |
| C.A.S. Cape Breton |
| Canadian Her., Gros Morne N. Park |
| Canadian Human Rights C. |
| Canadian Immigration Centre |
| Canadian Police College Library |
| Capstone Grp. |
| Caragena Consulting |
| Case Management, MPI |
| Center for Leadership-U. of Nebraska |
| Central Admin. Unit |
| Child & Family Services |
| Child Day Care |
| Citizens Communication |
| City of Winnipeg Corporate Ed. |
| Civil Enforcement-Sheriff's Office |
| Claims, Corp. Finance Svces Div. |
| Clipper Navigation |
| Command Grp-Letter Kenny Army Depot |
| Commercial Veh. Enf. Solic. Gen |
| Communication, M. of Human Resources |
| Complaints Res.-Ombudsman Ontario |
| Const. & Maint., Highways |
| Construction Safety Association Library |
| Consumer Affairs |
| Corp. Tax, Min. of Finance |
| Counselling, Corning Community College |
| Court Services, SK Justice |
| Courts Admin.- Attorney General |
| Coutts LIbrary Svces |
| Cult.,Heritage & Cit., Settlement |
| Customer Services, Water & Waste |
| Customer Svce., Denver Health |
| Customer Svce., Streets & Trans. |
| Customer/Inf. Svces/Ab. Comm. Dev. |
| Cyprian Learning Centre |
| Data Acquisition, Ab. Environmental Protection |
| Debt Resoltion, Ag. Credit Corp |
| Delaware Health & Social Services |
| DENR-Secretary's Office |
| Department of Finance |
| Dept of Natural Resources |
| Dept. of Admin. HR |
| Dept. of Insurance |
| Dept. of Natural Resources |
| Dept. of Natural Resources |
| Dept. of Social Svces. |
| Dept. of Social Svces., Cumberland County |
| Differentiated Staffing, M. Of Ed. & Training |
| District Director's Office, IRS |
| Diversity/Human Rights, Mt. Sinai Hospital |
| DMHAS |
| Douglas College |
| EAP, USPS/N. Ill District |
| Ecole Nationale d'Administration publique |
| Ed. Services,Queen St. Mnt. Health |
| Education, Univ. of Wyoming |
| Educational Foundation-NRA |
| Emery-Pratt Company |
| Emp. & Income Assistance |
| Employee/Org Development, U. of Mexico |
| Employee/Org Development, U. of Mexico |
| Env. Protection |
| Env. Protection - Forest Mgmt. |
| Env. Protection - Forest Mgmt. |
| Env. Protection-Nat. Res. |
| Enviromed Services, Inc |
| Environmental Protection |
| ESPCA |
| Family Conciliation |
| Family Court Svces., Dept of Justic |
| Family Services, Provincial Bdlg. |
| Farm Safety Net -Dept. of Ag. |
| Farm Stress |
| Financial Svces., Min. of Finance |
| FOI, Ministry of Health |
| Gen. Prosecutions-Justice |
| Harris County Appraisal District-Purchasing |
| Health & Family Services |
| Henry Ford Health sys. EAP |
| High Impact Training |
| Historic Res., Dept. of Culture |
| HR - Ag. Finan. Svces. Corp |
| HR - Ontario College of Teachers |
| HR Br., NDIL Unit, Attorney-General |
| HR Branch, Correctional Services Div. |
| HR Development, NS Dept. of Justice |
| HR Div., Dept. of Environment & Nat. Res. |
| HR Planning & Dev. |
| HR Services-SK. Env. & Res. Mgmt. |
| HR, BC Hydro |
| HR, Methodist Health Care system |
| HR, Ontario College of Teachers |
| HR, Sask. Government Insurance |
| HR, Yavapai County Government |
| HR. Div., AB. Env. Protection |
| HR., Env. Protection |
| HR., Staff & Org. Dev. |
| HR., Transportation & Highways |
| HR/Training/Solicitor General |
| HRCC Victoria (PO#550716) |
| HRDC-Metro Toronto Operations |
| Human Res. & Employment |
| Human Resource Dev. Canada |
| Human Resources, Sask. Crop Insurance |
| Human Resources/Employment |
| Human Rights & Citizenship |
| Human Rights Commission |
| ICBC - Claims Ass. Review |
| In. Services, Student Finance Asst. |
| Income Maintenance-Comm. & S. Svces |
| Income Security-Wpg. N. Div. |
| Indian & Northern Aff. Canada |
| Indian & Northern Aff. Canada |
| Indian & Northern Affairs Canada |
| Invest. & Enf., PEI Fisheries |
| Iowa Dept. of Trans. |
| IRS, District Director's Office |
| Island Employee Assistance Program |
| ISS, Business Processes, City of Austin |
| Jackson County Health Dept. |
| Jefferson County Sheriff's Office |
| Justice, Public Trustee |
| Kensington Rd. Dist., Fam. & Soc. S |
| Kenway Mgmt. Svces. |
| Kitsap Regional Library |
| KSU Employee Relations |
| Land & Forest Service |
| Land & Forest Services |
| Land & Forest, Ab. Env. Protection |
| Land Reclamation-Ab. Env. Protection |
| Land Titles - Cons. & Corp. Affairs |
| Lands Br., SK. Agr. & Food |
| Law Enforcement Review Agency |
| LCBO |
| LCBO, Corp. Communication |
| Legal Aid Manitoba |
| Legislation & Ind. Education Dept. |
| Legislation & Ind. Education Dept. |
| Lethbridge Power |
| Library Resource Services |
| Library Resource Services |
| Library Resource Services |
| LIbrary, BC Worders Comp. Board |
| Library, Min. of Human Resources |
| Library, Ministry of Forests |
| Library, NB Adv. Ed. & Labour |
| Library, NS Dept. of Transportation |
| Library, SK Ag. & Food |
| MacConnection |
| Manager, O. H. & S.- Highways |
| Maximiliians Corp |
| Mb. Ed. Library |
| Mb. Employment Standards |
| Mb. Energy & Mines Library |
| Mb. Health Library Svces. |
| Mental Health, Ministry of Health |
| Metric Companies |
| Metris - Banco Popular |
| Metro, Operations Group, DETE |
| Mgmt. Dev. Centre |
| Min. of Human Resources |
| Min. of Nat Resources-Kemptville |
| MInistry of Cons. & Comm. Rel. |
| Ministry of Health |
| Ministry of Health-Drug Programs |
| Ministry of Transportation |
| Minstry of Community & Social Svces |
| Moonshine Lake Prov. Park |
| Motorola |
| Nat. Res. - Ops, Central Region |
| Nat. Res., Water Mgm. Environmental Protection |
| NB. Human Rights Commission |
| NE Boreal Region, Ab. Env. Protection |
| New Brunswick Dept. of Environment |
| New Brunswick Library Svce. |
| NF Provincial Parks,Parks Div. |
| NISA Administration |
| Northeast Middle School |
| Nova Scotia Dept. of Labour Library |
| Occ. Health & Safety, PSERC |
| Of. of the Attorney General |
| Office of Human Resources |
| Office of The Ombudsman |
| Office of Worker Advisor |
| Ombuds Office, Columbia University |
| Ombudsman |
| Ombudsman Ontario |
| ON Human Rights-Reg. Svces & Systemic Inv. Br. |
| On Track Performance Consulting |
| On. Freedom On Info...Office Con. & Cmm. Relat |
| On. Min. of Agriculture-Business Svces. |
| On. Ministry of Health |
| Ont. Gaming Control Commission |
| Ontario Hydro, LMTD |
| Operations, Clipper Navigation |
| Parkland - Health/Fam. Ser. |
| Parkland - Health/Fam. Ser. |
| People Development |
| Performance Consulting Grp. |
| Personnel & Admin, SK Energy & Mine |
| Personnel Svces. - Mb. Housing |
| Personnel, Laurentian University |
| Peter Hougheed Park |
| Pharmacia & UpJohn |
| Plant Quat., US Dept. of Ag. |
| Polcy & Planning, Exec. Council |
| Property Assessment, M. of Finance |
| Property Mgmt., BC Buildings Corp. |
| Pub. Land Mgmt., AB Agriculture |
| Public Aff. Div., Dept. of Transpor |
| Public Affairs Bureau, Ab |
| Public Employees RTMT Sys. |
| Public Guardian & Trustee's Office |
| Public Service Commission |
| Public Trustee-Edmonton |
| Purchasing Agent,Admin. Svces, MB P.I. |
| QCIC |
| QLD Dept. of Main Roads - Central Library |
| QLD Dept. of Main Roads - Central Library |
| Real Prop. Taxation, Min. of Fin & Corp Rel. |
| Records Mgmt. Lib., Ed. Dev. & Tour |
| Region 14 Child/Fam. Svces |
| Registration & Claims-Min. of Healt |
| Res. Centre, Sk. Social Services |
| Residential Tenancies Branch |
| Resource Centre-Yukon H. & S.S. |
| Rev. Canada, Summerside Tax Centre |
| Ruidoso Inst. Center, E. NM University |
| Safety & Training, City of Portland |
| Sask. Crop Insurance |
| SE Prevention Resource Center |
| Shiulmetun Health Society |
| SK Workers' Comp. Board - Library |
| Sk. Ag. & Food, HR Branch |
| Sk. Government Insurance |
| Sk. Labour, Comm./Resource Centre |
| SK. Legal Aid Commission |
| SK. Legal Aid Commission |
| SK. Legal Aid Commission |
| Skills Matrix Inc |
| Social Ass. Support, Min. of Comm. & S Service |
| Social Asst./Comm Svces. |
| Social Svces, City of Toronto |
| Sohali Counselling |
| Staff & Mgmt. Sup.,Dept of Comm. Sv |
| Staff Dev., Public Svce. Comm. |
| Staff Dev., SK Justice |
| Staff/Mgmt. Sup. Svces,Comm. Svces |
| Stanly Community College |
| Student Finance Board |
| Student Svces. Education & Tr. |
| Sudbury & District Health Unit - Purchasing |
| Swan River Community Health |
| Synergetix Consulting |
| T&D, Reg. Munic. of Malton |
| Tax & Rev., Ab. Revenue |
| Teacher Certification-Alberta Education |
| Tech. Standards, Cons. & Comm. Rel. |
| The Gaudet Group |
| Total Communications Inc. - VP Ops. |
| Tourism Services |
| Traffic Engineering Branch |
| Training & Dev. O. WCB |
| Training & OD, St. Louis County Govt. |
| Training Dept.. TTC |
| Training-Fresno County Sheriff's Dept. |
| Traning & Dev.,City of Richmond |
| Transport Canada |
| Trendline Consulting Services |
| Trust Accounts, Red Deer Remand Centre |
| U. of New Mexico, Human Resources |
| University Book Store |
| University of Alberta |
| US Airways (Pittsburgh) |
| USAID/Manila |
| Vintages/Product Know., LCBO |
| Washington Mutual |
| Winnipeg Courts/Dept. of Justice |
| Wisconson Dept. of Workforce Development |
| Wood County Safety |
| Workers' Advisor, Min of Skills |
| Workforce Planning & Development |
| Workwise Occupational Services |
| Youth Career Development Program |
