Delegating
is an important tactic, not only to help you with your work load,
but also or
developing staff, and creating an atmosphere of employee empowerment.
The critical component of delegating is to make
sure each employee knows his/her degree of
autonomy and authority. If parties are not clear, MORE time
is wasted through delegation.
Below are some delegating options:
Subordinate has full authority to make
a decision without consulting boss.
Subordinate
makes decisions, but informs boss and anyone else involved,
to prevent any surprises or unexpected problems.
Subordinate
recommends a final decision, which boss must approve.
Subordinate
presents alternative solutions to boss, who makes the decision.
Subordinate
presents relevant information from which boss narrows down feasible alternatives.
Boss then makes final decision after consulting with subordinate.
Using Talent
Organizational talent is the sum of skills
and abilities available in your work unit. Effective
use of organizational talent can save time and reduce frustration,
while mis- use results in the opposite.
Here are some tips.
1.Identify your own strengths and weaknesses.
Try to be as objective as possible. When you undertake
tasks in areas where your skills are not highly developed, you spend
MORE time than would a person with more developed skills.
By recognizing your
own lack of expertise, you can avoid spending time unnecessarily.
If you aren't good at something, consider
finding someone who IS good at it.
2.Certain tasks cannot be done efficiently
by only partially trained or educated
personnel. For example graphic design
work (design of brochures, marketing
material etc) can be done internally,
but only at a significant cost in terms of time and quality.
While technology may allow us to do things otherwise reserved
for specialists, that doesn't
mean we can do it well, or do it efficiently.
Unless you have other reasons for doing
so, don't take on "specialist" type tasks when people outside your organization may be
able to do the task more efficiently.
3.Working with "specialists" outside your
organization can be time-consuming. Look
to create a relationship with specialists so that they understand
your needs. If you
contract for service, don't always go for lowest price. Indicate
that you are
looking for a long-term relationship,
and that you expect the specialist to save you time, not cost you time.
4.Where you have a recurring need that
you would like to handle internally, invest in your
staff. Provide proper and ongoing training so that the
person can become very good
at it, not just mediocre. Only the "very good" will work
efficiently, and the mediocre
need constant support, which is time consuming.
Handling Interruptions
Interruptions, be they on the phone or
in person can be frustrating and time
consuming. Apart from the time spend ON
the interruption, it may take time after the interruption
for you to regain your original level of concentration and focus.
Some tips follow.
1. When scheduling meetings (ie., in your
office), schedule them in blocks. Don't have
one here and one there, but consolidate them, one after the
other if possible. This
will help keep each individual meeting to a reasonable and pre-defined
length. Inform secretary
or relevant people when each meeting will end and make it clear that you do not wish to be interrupted,
and when you will be available.
2. If you are constantly bombarded by random
phone calls and visits, set aside a time each
day (quiet time, focus time) to work on specific projects.
Make sure staff are aware
that this time is sacrosanct and should not be intruded upon
unless there is a dire emergency.
Consider scheduling this time at the same time each day.
3. If you have a "gate-keeper" who deals
with visitors and phone calls before they are handed
to you, make sure that they know what people should be "gated"
to you and which people will
receive return calls/visits. You don't NEED to see or
talk to people every time
THEY want you. You can exert some control over the process.
4. Set aside particular times each day
to return calls. If you have a secretary inform him/her when you will be returning calls
so this information can be passed on to the
caller.
Other Time Tips
1. Return calls when it is unlikely that
the other party will want an extended
conversation. Before lunch and towards
the end of the work-day may be good times. When calling, say: "I know you must be
heading off to lunch, but I wanted to make sure
I talked with you about..."
2. Schedule meetings with a distinct termination
time. When scheduling indicate this termination
time to the other person, and/or ask how long the person needs.
Stick to the termination
time, and people will catch-on that you are serious about it,
and will modify their behaviour
to fit the time constraint.
Important Note: Articles authored by and copyright Robert Bacal, can be used for your own personal use free of charge. Reprints for
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