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Conflict, Communication & Personal

Conflict Prevention In The Workplace - Using Cooperative Communication - The Book

Using Your Head To Manage Conflict Helpcard

Cooperative Communication Helpcard

Learn To Fight Fair Helpcard

Getting Along With Almost Anyone Helpcard

Contributing To Your Team Helpcard

Using Self Talk To Manage Your Anger Helpcard

Finding & Choosing A Therapist Who Works For You Helpcard

Stressbusters & Stress Management Tips Helpcard

Identifying Subtle Verbal Abuse In Your Life Helpcard

Customer Service

Defusing Hostile Customers Workbook (Public Sector)

Defusing Hostility Helpcard

Jobs & Careers

Crafting/Writing Your Resume Helpcard

Preparing For Your Interview Helpcard

Layoff Proofing While You Still Have A Job Helpcard

Influencing The Boss Helpcard

Management & Performance Appraisals

Delegation For Managers Helpcard

Performance Management - Why Doesn't It Work? - The Book

Autographed Limited Edition Collectors Copies of Performance Management - A Briefcase Book

Performance Planning For Managers Helpcard

Performance Appraisal For Managers Helpcard

Performance Management Checklist For Managers

Getting The Most From Performance Appraisals For Employees Helpcard

The Responsive Manager Helpcard

Strategic Planning

An Integrated Strategic Planning Model Helpcard

Making Strategic Planning Work Helpcard

Training & Learning Related

Presenting To Difficult & Resistant Groups Helpcard

Training Needs Assessment Step By Step Helpcard

One-2-One Training For Small Business Owners Helpcard

This excerpt is from Conflict Prevention In The Workplace - Cooperative Communication, published by Bacal & Associates. It is only available directly from us.

For other excerpts from this book click here

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The way you communicate is the primary determinant of whether the person you are interacting with will listen and think about what you say, be indifferent to it, OR, fight like heck against it. We've made a list of the most common, and detrimental ways of communicating that usually completely block the communication process.

Needless to say, if you want to reduce arguments, and have your position heard and considered, whether at home or at work, these approaches should be avoided.

People tend to resist communication, argue, or perceive conflict when the other person:

• Provides unsolicited advice

• Appears to be trying to create guilt in another

• Offers reassurances that are hollow or not based on reality

• Communicates using "gloss it over" positive thinking

• Offers sympathy that seems false or lacking in understanding

• Pressures a person to change (opinion, position or as a person)

• Appears to want to blame rather than fix

• Clearly wants to "win" by proving someone wrong

• Comes across as infallible (in their own mind)

• Uses excessive dramatic language and histrionics

• Uses certain kinds of "hot words", words and phrases that have a heavy emotional connotation.