The Work911 Business and Workplace Ezine Archives - Year II - 2001

In 2001, our newsletter hit full stride with larger issues, and more in depth content that included a number of free offers, book excerpts, and regular updates for our sites on conflict management, customer service, performance management, etc. Below are the summaries for each of the issues in 2001.

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Year 2001 Issues:

Types of Conflict - Jan. 3, 2001 In the first issue of the new year, 2001, we take a look at some specific behaviors, mostly language based that are guaranteed to cause and promote conflict. By taking the simple and practical step of eliminating these conflict starters, you can work to reduce conflict in your life, both at home and in the workplace.

Toxic Organizations - Jan. 16, 2001 - This issue features a landmark article on toxic organizations, how they function, the damage they cause, and how toxic leaders contribute.

Focus On Leadership - Jan. 30, 2001 We look at a characteristic that may deterimine leadership success, and fortunately, people can learn to be "responsive".

Blaming In The Workplace - Feb. 7, 2001 Blame is a major workplace currency, but blaming is a toxic process that destroys morale and productivity, whether it comes from employees or management. That's the focus on the feature article in this February, 2001 issue.

More On Blaming - Feb. 15, 2001 We continue our article on blame in the workplace and focus on what the blame issue means for managers and supervisors in terms of their behavior and how they interact with others.

Strategic Planning Steps - Feb. 27, 2001 Featured is an understandable explanation of the steps involved in doing strategic and corporate planning.

Don't Get Baited - Preventing Conflict - April 18, 2001 Featured in this issue: Learn how to prevent people from pushing your hot buttons and baiting you into behavior you regret later. Some suggestions about how to deal with hostile, manipulative people.

Performance Management -  April 27, 2001 Performance Management, or rather improving performance management and appraisal systems is our target in this issue. Why is it so difficult for companies to actually improve their systems, even when they try. Part I is available here.

All About Difficult People - May 16, 2001 Difficult people is the feature topic. Why are they difficult? What drives them? What can you do to cope with difficult people.

Mind Your Mouth and Watch Your Language - May 29, 2001 You are what you say, or at least you are known by what you say and how you say it. Here's some tips about how to use language properly and constructively.

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