The author provides some of the most common, and detrimental ways of verbally communicating that can usually cause problems between communicators. Some communication habits can start or aggravate a conflict. You won't want to miss reading this list to learn how your methods of verbal communication may be creating problems for you in the workplace.

This Issue:
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1) Several archived articles that may be of interest
2) Eleven Things That Create Anger & Resistance

New Year's Greetings

Due to the holiday season, it's been a while since we published this newsletter. We'd like to wish you all the best in the new year, and hope you all had a safe and wonderful holiday season.

Feature Archived Articles:
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The following articles from the archive may be useful to you. Please note that they may become unavailable in the next week so please grab them NOW, to avoid disappointment.

Ten Stupid Things Managers Do To Screw Up Performance Appraisal
Our most popular article, over 10,000 people have read it online and it has appeared in various print venues.

Understanding Two Different Kinds Of Conflict
Explains the difference between personalized and substantive conflict, and some tips to avoid the "bad" kind.

Feature: Eleven Things That Create Conflict

The way you communicate is the primary determinant of whether the person you are interacting with will listen and think about what you say, be indifferent to it, OR, fight like heck against it. We've made a list of the most common, and detrimental ways of communicating that usually completely block the communication process.

Needless to say, if you want to reduce arguments, and have your position heard and considered, whether at home or at work, these approaches should be avoided.

People tend to resist communication, argue, or perceive conflict when the other person:

• Provides unsolicited advice

• Appears to be trying to create guilt in another

• Offers reassurances that are hollow or not based on reality

• Communicates using "gloss it over" positive thinking

• Offers sympathy that seems false or lacking in understanding

• Pressures a person to change (opinion, position or as a person)

• Appears to want to blame rather than fix

• Clearly wants to "win" by proving someone wrong

• Comes across as infallible (in their own mind)

• Uses excessive dramatic language and histrionics

• Uses certain kinds of "hot words", words and phrases that have a heavy emotional connotation.

Clearly, then, to reduce the conflict in your life and at work, you need to avoid these conflict starters. Feel free to share this with your friends and colleagues.

You can search the ezine archive to find just what you want